Front Desk Associate

Scenthound Coon Rapids, MN; Coon Rapids (MN); On-site; USD 17,000 - 28,000; Full time

Benefits offered by this job

Career growth path

Tips included

Sales bonuses

Health insurance

Merit increases

Paid vacation

Complimentary service membership

Job summary

Scenthound in Minnesota is seeking a Sales & Front Desk Associate to drive membership sales while delivering exceptional service to every customer and their dog. You will manage front desk tasks, schedule appointments, and maintain member profiles.

The ideal candidate has sales and customer service experience, basic computer skills, reliable transportation, and a passion for dogs. Weekend availability and a smoke-free work environment are required; training and career growth are provided.

Qualifications

• Sales experience, especially in memberships, is highly valued.
• Customer service experience in retail or service.
• Proficiency with computers and basic technology.
• Passion for dogs and dog health & wellness; reliable transportation.

Responsibilities

• Drive membership sales through health and wellness education.
• Improve KPIs via memberships, service add-ons, and retail.
• Develop membership leads; follow up with potential members.
• Answer phone calls, schedule customer appointments, manage customer profiles.
• Manage cash drawer and daily cash handling.
• Resolve customer concerns and retain memberships.
• Maintain reception area cleanliness and organization.
• Perform other tasks as assigned by the Center Manager.

Skills

Sales experience

Customer service

Computer proficiency

Dog passion

Reliable transportation

Weekend availability

Smoke-free environment

Job description

Benefits:

• Employee discounts
• Flexible schedule
• Training & development

Perks and Benefits:

• Direct career growth path to Management positions (Ass. Manager, Manager) and additional options
• Competitive hourly base pay, plus tips; sales bonuses
• Medical, dental, and vision insurance benefits
• Merit-based pay increases
• Paid Vacation
• Complimentary service membership

About the Position:

The Sales & Front Desk Associate is a key position at Scenthound, focused on selling memberships while providing exceptional service to every customer.

This position requires:

• Sales experience and confidence (membership sales are highly valued!)
• Customer service experience (retail, restaurant)
• Computer/ Technology proficiency
• A passion for dogs and dog health & wellness!
• Reliable transportation
• Willingness to work in a smoke-free environment
• Weekend availibility

Who We Are Looking For:

We are searching for a goal-oriented team member who has a passion for sales and customer service! A successful Sales & Front Desk Associate is outgoing, self-motivated, an independent problem solver, and a compassionate dog lover! We are looking for a motivated team member who wants to advance their career through our training path to become a Scenthound Manager!

Tasks:

• Drive membership sales through health and wellness education
• Drive key performance indicators - average ticket price and rebook ratio - through memberships, service
• add-ons, and retail sales
• Develop membership leads; Follow up with potential members
• Answer phone calls, schedule customer appointments, manage customer profiles and records
• Manage cash drawer - responsible for daily cash handling
• Manage customer expectations; Resolve customer concerns; Retain memberships
• Adhere to Scenthound sanitary and cleaning practices - keep the reception area clean and presentable
• Perform other tasks and duties as assigned by the Scenter Manager

Skills and Abilities:

• Confidence in selling services and products
• Ability to connect with customers (both canine and human!) and provide outstanding customer service
• Ability to learn our products and services to educate the dog parents; speak to our values and culture as the basis for our services
• Effective communication with team members and dog parents (in person and on the phone)
• Independently solve problems using Scenthound values and culture as a guide
• Attention to detail
• Time-management; Scheduling appointments efficiently
• Accountability; hold oneself and others to Scenthound standards