Front Desk Associate

EyeSouth Partners; Cincinnati (OH); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading company focused on eye care is seeking a Front Desk Associate to enhance patient experiences at their Cincinnati locations. The role involves managing patient interactions, insurance verification, and maintaining efficient office procedures. Ideal candidates will have a high school diploma, at least two years of relevant experience in healthcare, and exceptional customer service skills, along with a polished professional image. This role offers a competitive salary, comprehensive benefits, and a $500 sign-on bonus.

Benefits

Medical

Dental

Vision

401k with Match

HSA/FSA

Telemedicine

Generous PTO Package

Employee Discounts and Perks

Employee Assistance Program

Group Life/AD&D

Short Term Disability Insurance

Long Term Disability Insurance

Qualifications

• 2 years of experience in a medical office.
• 2 years of health care insurance experience.
• Typing speed of 30 WPM.

Responsibilities

• Provide exceptional patient service in person and over the phone.
• Verify insurance, collect copays, and update patient information.
• Schedule appointments and process medical records requests.

Skills

Customer Service

Interpersonal Skills

Computer Skills

Organization

Problem Solving

Education

High School Diploma or Equivalent

Job description

Join to apply for the Front Desk Associate role at EyeSouth Partners

1 month ago Be among the first 25 applicants

Join to apply for the Front Desk Associate role at EyeSouth Partners

At MidWest Eye Center, we are committed to your total eye care. Our staff provides an innovative and integrated approach, using state-of-the-art technology, combined with the upmost in personal attention and service. Whether it’s performing Lasik or treating retina conditions or removing cataracts, you can be sure of the quality of vision care provided by our team of skilled, caring professionals. MidWest Eye Center has a complete roster of board-certified Ophthalmologists, Retina Specialists and Optometrists, offering diagnosis along with surgical and non-surgical treatment for eye diseases MidWest Eye Center’s Cincinnati, Ohio and Northern Kentucky locations are easily accessible from the surrounding Tri-state area.

The Front Desk Associate provides exceptional patient service, both in person and over the phone. This position interviews patients and/or their representatives to obtain complete and accurate demographic, financial and insurance information, required for billing and collecting patient accounts. The Front Office Associate performs a variety of clerical and patient service duties necessary to maintain efficient flow of operations in the medical office. The Front Office Associate may answer multiple phone lines, schedule appointments, assist in processing medical records requests, enter patient demographic and insurance information, and accept patient payments.

• $500 Sign-On Bonus***
• Displays high level of professionalism and gives superb customer service
• Obtains and reviews patient demographic and insurance information for accuracy
• Verifies insurance and collects copays, co-insurance, and outstanding balances
• Ensures all patient intake forms are signed and complete
• Answers patient communication pathways including multiple phone lines, Solution Reach Conversations Messaging Portal, and email/fax
• Schedules appointments
• Processes medical record requests per policies and procedures
• Coordinates with Clinical Staff to ensure optimal patient experience
  
  
  

Education

• High School Diploma or Equivalent Certificate
  
  
  

Required Skills

• Minimum 2 years of experience in a medical office/health care setting
• Minimum 2 years of health care insurance experience
• Strong computer knowledge and skills with a minimum typing speed of 30 WPM
• Strong desire to assist others and provide excellent customer service
• Must be highly dependable and organized
• Outstanding interpersonal skills
• An impeccably clean, polished, professional image
• The ability to learn quickly, retain training, problem solve and think independently
  
  
  

Preferred Skills

• Understanding of medical terminology
  
  
  

We offer a competitive benefits package to our employees

• Medical
• Dental
• Vision
• 401k w/ Match
• HSA/FSA
• Telemedicine
• Generous PTO Package
  
  
  

We also offer the following benefits for FREE

• Employee Discounts and Perks
• Employee Assistance Program
• Group Life/AD&D
• Short Term Disability Insurance
• Long Term Disability Insurance
  
  
  

EyeSouth Partners is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

NO NIGHTS, NO WEEEKENDS.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitals and Health Care

Referrals increase your chances of interviewing at EyeSouth Partners by 2x

Sign in to set job alerts for “Front Desk Associate” roles.

Lower Elementary School Front Desk Attendant

Front Desk Receptionist - Part Time, Saturday/Sunday

Front Desk Receptionist - Office Assistant

Scheduler - Part Time- Outpatient Rehab - Fairfield Hospital

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.