Front Desk Assistant - WFH

Mirage Maps Travel; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

Join a premier travel concierge service as a Front Desk Assistant in a fully remote role! This exciting position involves supporting clients with travel bookings, itinerary planning, and providing exceptional customer service. You'll be part of a dedicated team that curates unforgettable travel experiences, ensuring every detail is flawlessly executed. With flexible work hours, travel discounts, and opportunities for professional development, this role is perfect for organized, detail-oriented individuals with a passion for travel. If you're ready to make a difference in the world of travel, we want to hear from you!

Benefits

Flexible Work Hours

Travel Discounts

Professional Development Opportunities

Collaborative Team Environment

Qualifications

• Experience in customer service or administrative support is essential.
• Proficiency in Microsoft Office and Google Workspace is required.

Responsibilities

• Enter and update client travel information and bookings.
• Provide outstanding customer support via email, phone, and chat.

Skills

Customer Service

Organizational Skills

Communication Skills

Multitasking

Attention to Detail

Tools

Microsoft Office

Google Workspace

Travel Booking Platforms

CRM Software

Job description

About Us:
We are a premier travel concierge service dedicated to curating unforgettable travel experiences for our clients. We specialize in bespoke itineraries, luxury accommodations, and seamless travel planning. Our mission is to provide exceptional service, ensuring every detail is flawlessly executed.

Job Title: Front Desk Assistant - WFH
Location: Remote
Job Type: Full-Time / Part-Time

Position Overview
We are seeking a Front Desk Assistant - WFH to support our clients and internal team with travel bookings, itinerary planning, data entry, scheduling, and customer service. This role requires a highly organized, detail-oriented professional with excellent communication skills and a passion for travel.

Key Responsibilities

Administrative & Data Entry Duties:

• Enter and update client travel information, bookings, and preferences into internal systems.
• Maintain organized records of vendor contacts, pricing, and policies.
• Assist with invoicing, payments, and reconciliation of travel expenses.
• Conduct research on travel trends, destinations, and exclusive deals.

Scheduling & Customer Service:

• Coordinate appointments and meetings for clients and internal team members.
• Manage email correspondence, responding to inquiries professionally and in a timely manner.
• Provide outstanding customer support via email, phone, and chat.
• Follow up with clients to ensure satisfaction and gather feedback.

Benefits

• Competitive salary based on experience.
• Flexible work hours and fully remote position.
• Travel discounts and perks.
• Opportunities for professional development and growth.
• Supportive and collaborative team environment.

Requirements

• Experience in customer service or administrative support.
• Strong organizational and multitasking skills with attention to detail.
• Proficiency in Microsoft Office, Google Workspace, and travel booking platforms.
• Ability to handle sensitive client information with confidentiality.
• Excellent written and verbal communication skills.
• Self-motivated and able to work independently in a remote environment.
• Familiarity with CRM software and data entry tools is a plus.