Front Desk Associate- Fairfax

Nofeardentist; Cincinnati (OH); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking dental practice as a Front Office Specialist, where you will play a vital role in creating a positive patient experience. This dynamic team is dedicated to providing exceptional care in a supportive environment. You'll greet patients, manage appointments, and contribute to the overall efficiency of the office. With a focus on professionalism and empathy, you will help establish the practice as a welcoming dental home for patients. Enjoy great benefits, a positive office culture, and the opportunity to grow within a technologically driven organization that values teamwork and patient care.

Benefits

401K with employer match

Medical Insurance

Paid holidays

Vacation days - up to three weeks per year

Sick days - one week per year

Dental care for employees and family

Six weeks of paid training

Qualifications

• At least one year of experience in a dental or medical front office role preferred.
• Strong teamwork skills and a genuine drive to serve patients.

Responsibilities

• Greeting patients and nurturing the practice-patient relationship.
• Facilitating patient communication and scheduling appointments.
• Collecting payments and assisting with insurance verification.

Skills

Customer Service

Communication Skills

Organizational Skills

Empathy

Education

High School Diploma

Experience in Dental/Medical Environment

Job description

Our Advance Dentistry team is growing, and we're looking for some incredible team members to join the family!

ROLE:

Front Office Specialist

THE PARTICULARS:

• 401K with employer match
• Medical Insurance
• Paid holidays
• Vacation days - up to three weeks per year
• Sick days - one week per year
• Dental care provided for employees and immediate family members
• Six weeks of paid training
• Hours are 8:00am - 5:00pm. Four or five day workweeks available

ABOUT THE ROLE:

Responsibilities include:

1. Greeting patients as they arrive
2. Nurturing the practice-patient relationship from the first face-to-face interaction through their 100th visit, and creating a positive, supportive in-office experience for everyone
3. Facilitating miscellaneous patient communication tasks:

• Answering inbound phone calls
• Making outbound calls
• Confirming and scheduling patient appointments (in person or by phone)
• Communicating with affiliated healthcare organizations, such as other dental practices

Executing miscellaneous Front Office tasks:

• Collecting payments
• Assisting with insurance verification
• Supporting daily department responsibilities

Contributing to the growth and evolution of Front Office operations by refining workflows and expanding capabilities

WHAT WE’RE LOOKING FOR:

The Front Office team plays a crucial role in creating a comfortable, positive, and productive experience for our patients. We seek team members who:

• Exemplify professionalism and empathy
• Have exceptional communication and organizational skills
• Provide stellar customer service
• Help establish the practice as our patients’ “dental home” — a place that is genuine, friendly, skilled, supportive, and second to none

RELATED EXPERIENCE:

Candidates with at least one year of experience in a dental or medical environment, preferably in a front office role, are preferred. However, we are open to talented, compassionate individuals with strong teamwork skills and a genuine drive to serve patients, even without prior experience.

ABOUT US:

We are a technologically driven organization committed to delivering excellent dental care and creating an exceptional patient experience. Our team enjoys modern facilities, great benefits, and a dynamic environment. We love what we do and have fun doing it!

If you're ready to take the next step in your career and join a phenomenal work-family, give us a call!

IF YOU'RE LOOKING FOR:

• A positive and constructive office culture
• A focused and empowering environment
• A passionate team dedicated to providing best-in-class patient care

...then we'd love to talk to you!