Front Desk Assistant/Receptionist

Surgery Partners Brand; Zanesville (OH); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Health Savings Account with employer

Life Insurance

PTO

401(k) retirement plan with company 1

Job summary

Surgery Partners Brand is seeking a Front Desk Assistant to welcome patients, manage check-in procedures, and maintain accurate demographic and insurance information in the chart and computer systems.

Based in a fast-paced clinic environment, you will support lobby operations, assist with phones, and back up front office staff while delivering compassionate, professional service.

Qualifications

• High School Diploma with 1-2 years healthcare experience.
• Knowledge of clinic policies and procedures.
• Proficient in basic computer systems.

Responsibilities

• Greet patients and check-in.
• Collect co-pays and insurance information.
• Provide lobby assistance and answer phones.
• Maintain accurate demographics and chart information.

Skills

Multitasking

Compassionate care

Professional communication

Customer relations

Education

High School Diploma

Healthcare background 1-2 years

Job description

Description

Front Desk Assistant

GENERAL SUMMARY OF DUTIES:

Greeting patients, performing check-in procedures, maintaining current demographic and insurance information in computer and in the chart, performing office opening procedures, petty cash balancing, co-pay/co-insurance collection, and assisting patients as needed. Primary focus is servicing patients in the lobby with backup for phones and other front office personnel.

1-2 years experience in healthcare background

SUPERVISION RECEIVED:

ASC Director and/or Office Supervisor.

EDUCATION:

High School Diploma, with 1-2 years experience in healthcare background

KNOWLEDGE:

• 1. Knowledge of clinic policies and procedures.
• 2. Knowledge of computer systems, programs.
• 3. Knowledge of medical terminology.

SKILLS:

• 1. Must be able to multi – task.
• 2. Must be able to express compassion and kindness to patients calling and being seen in the office.
• 3. Must maintain a professional and upbeat attitude
• 4. Skill in written and verbal communication and customer relations.

ABILITIES:

• 1. Ability to work with effectively with medical staff, Management, authorizations, external agencies and patients.

PHYSICAL/MENTAL DEMANDS:

Requires sitting and standing associated with a normal office environment.

ENVIRONMENTAL/WORKING CONDITIONS:

Normal busy office environment with much patient contact. Occasional evening work.

This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.

• Comprehensive health, dental, and vision insurance
• Health Savings Account with an employer contribution
• Life Insurance
• PTO
• 401(k) retirement plan with a company match
• And more!

Equal Employment Opportunity & Work Force Diversity

Our organizationis an equal opportunity employer and will not discriminate against any employee or applicant for employment based on race, color, creed, sex, religion, marital status, age, national origin or ancestry, physical or mental disability, medical condition, parental status, sexual orientation, veteran status, genetic testing results or any other consideration made unlawful by federal, state or local laws. This practice relates to all personnel matters such as compensation, benefits, training, promotions, transfers, layoffs, etc.Furthermore, our organizationiscommitted to going beyond the legal requirements of equal employment opportunity to take positive actions which ensure diversity in the workplace and result in a multi-cultural organization.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.