Front Desk Assistant Manager: Guest Experience Leader

Aimbridge Hospitality; New York (NY); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Daily Pay

Medical, Dental, and Vision Coverage

Short‑Term and Long‑Term Disability

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Job summary

Aimbridge Hospitality is hiring a Front Desk Assistant Manager for the Hilton New York Fashion District. You’ll work closely with the Front Desk Manager to ensure smooth front office operations and a warm, efficient guest welcome.

Lead and coach a front desk team, drive room revenue and occupancy, and resolve guest concerns with calm, quick thinking. This overtime-eligible management role requires 3–5 years of hotel experience and supervisory exposure.

Qualifications

• 2-year degree with 3+ years in hospitality, or 4-year degree with 1+ year experience.
• 3–5 years progressive hotel experience, supervisory preferred.
• Ability to handle high-pressure situations with composure.
• Certification requirements may include Food Handlers, CPR, First Aid.

Responsibilities

• Assist Front Desk Manager and oversee front desk operations.
• Drive room revenue and occupancy through guest-centric practices.
• Coach and motivate front desk team to maintain high standards.
• Resolve guest concerns with calm, quick thinking.

Skills

Guest service excellence

Team leadership

Conflict resolution

Revenue awareness

Front desk operations

Education

Associate degree in Hospitality or related field

4-year degree with related experience

Job description

Aimbridge Hospitality is hiring a Front Desk Assistant Manager for the Hilton New York Fashion District. You’ll work closely with the Front Desk Manager to ensure smooth front office operations and a warm, efficient guest welcome.

Lead and coach a front desk team, drive room revenue and occupancy, and resolve guest concerns with calm, quick thinking. This overtime-eligible management role requires 3–5 years of hotel experience and supervisory exposure.