Night Front Office Leader - Guest Experience & Revenue

Hilton; New York (NY); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

110 nights travel perks

ESPP 15% discount on Hilton shares

Paid parental leave

Caregiving concierge services

Crisis concierge

EAP

Generous PTO

Health & welfare benefits

Retirement plans

Job summary

Hilton in New York seeks an Overnight Front Office Manager to supervise nightly front desk operations and consistently deliver the light and warmth of hospitality to every guest you serve. You will manage guest services, registration, room inventory, and adherence to standards; mentor and coach the front office team, drive occupancy, and implement revenue initiatives with integrity and teamwork.

Joining Hilton means joining a global leader with award-winning culture, comprehensive benefits, and

Qualifications

• Strong hospitality mindset and guest-focused approach.
• Proven ability to lead front desk teams and maintain service standards.
• Ability to drive occupancy and optimize revenue while upholding Hilton values.

Responsibilities

• Oversee daily front office operations and guest services.
• Monitor guest satisfaction and address service issues promptly.
• Train, coach, and develop front desk team for high performance.
• Implement up-selling and revenue initiatives to grow room revenue.
• Ensure compliance with policies and brand standards.
• Welcome guests and resolve concerns to uphold Hilton hospitality.

Skills

Hospitality

Guest Service

Team Leadership

Revenue Growth

Integrity

Job description

Hilton in New York seeks an Overnight Front Office Manager to supervise nightly front desk operations and consistently deliver the light and warmth of hospitality to every guest you serve. You will manage guest services, registration, room inventory, and adherence to standards; mentor and coach the front office team, drive occupancy, and implement revenue initiatives with integrity and teamwork.

Joining Hilton means joining a global leader with award-winning culture, comprehensive benefits, and