Front Desk Assistant - FWS (2026/2027)

University of La Verne; La Verne (CA); On-site; USD 22,041 - 24,796; Part time

Benefits offered by this job

Paid Sick Leave

Retirement Plan

Medical coverage

Workers' Comp Insurance

Job summary

University of La Verne is seeking a Front Desk Assistant – FWS for 2026/2027 to provide friendly front-line customer service in Housing and Accessibility Services. You’ll greet residents, students, and visitors, handle inquiries, proctor exams as needed, and support office operations on campus.

This part-time, on-campus role requires ULV student status, a minimum 2.0 GPA, and the ability to handle confidential information.

Qualifications

• Must be a ULV student in good standing.
• Maintain a minimum 2.0 GPA.
• Ability to handle data and information confidentially.

Responsibilities

• Greet residents, students, and visitors and answer inquiries.
• Answer and direct calls for Housing and Accessibility Services.
• Assist with housing-related services and general resident support.
• Proctor exams and support Accessibility Services as needed.
• Monitor, document, and report concerns to staff.
• Complete administrative tasks and special projects.

Skills

Customer service

Confidential data handling

Office support

Job description

Please see Special Instructions for more details.

Request to Recruit Information

Position Recruitment Information

Job Title

Job Title Front Desk Assistant - FWS (2026/2027)

Student Position Type

Appointment Type

Appointment Type Part-Time

FTE

Work Schedule

Monday – Friday Office Hours are from 8am – 5pm
This position works 2-15 hours per week, depending on the amount of Federal Work Study the student is awarded.
Please note that this is a position that is performed on campus.

Department Manager

Hiring Manager

Number of Vacancies

Position Summary Information for Announcement

University Overview

Embark on an exciting journey with the University of La Verne, where your career aspirations come to life in a vibrant and welcoming environment. Established in 1891, our diverse and inclusive community is more than just a university—it’s a home for passionate individuals like you.
At the University of La Verne, we embody four core values that set us apart—Ethical Reasoning, Diversity and Inclusivity, Lifelong Learning, and Civic and Community Engagement. If you’re fueled by these principles and are eager to make a meaningful impact, your journey begins here.
With a rich history spanning 132 years, the University of La Verne boasts a global Leo Family of 89,000+ accomplished alumni. As the #1 private university in California for social mobility according to U.S. News and World Report 2024, and recently recognized as the 33rd Best U.S. College by the Wall Street Journal 2024, we take pride in our commitment to excellence in education.
Join us in shaping the future, where your passion meets purpose. Come be part of something extraordinary and apply today!

Diversity Statement

The University supports a diverse and inclusive environment where students recognize and benefit from the life experiences and viewpoints of other students, faculty, and staff. Diversity is an active and intentional practice that supports difference and multiplicity to expand knowledge, educate capable citizens, develop the whole person, and serve our local and global communities. Promoting and sustaining diversity is a commitment to educational quality and the creation of positive, respectful learning communities.

Job Description Summary

The Front Desk Assistant serves as the first point of contact for residents, students, and visitors seeking assistance from Housing and Accessibility Services. This position provides customer service by greeting visitors, answering questions related to housing and accessibility accommodations, responding to phone calls, and assisting with general office operations. Front Desk Assistants conduct lockouts, proctor exams as needed, complete special projects assigned by Housing and Accessibility Services staff, and help monitor, document, and communicate concerns or issues that require professional staff follow-up.

Specific Duties

• Greet and assist residents, students, and visitors with Housing and Accessibility Services inquiries.
• Answer and direct phone calls for the Oaks Office and residence halls.
• Assist with housing-related services, including applications, lockouts, and general resident support.
• Proctor exams and support Accessibility Services operations as needed.
• Monitor, document, and report concerns or escalating issues to professional staff.
• Complete administrative tasks and special projects assigned by Housing and Accessibility Services staff.
• Maintain a welcoming, professional, and customer-focused office environment.
• Perform other duties as assigned

Minimum Qualifications

• Must be a ULV Student.
• Must maintain a 2.0 GPA and be in good standing with the university.
• Must have the ability to handle data and information in a confidential way.

Preferred Qualifications

Benefits Summary

Benefits Summary

• One hour of Paid Sick Leave for every 30 hours worked, with a maximum accrual of 24 hours of Paid Sick Leave per year and capped at 48 hours.
• University of La Verne Defined Contribution Retirement Plan – can contribute employee voluntary contributions, excluding wages derived from federal work study funds.
• In accordance with the Affordable Care Act ( ACA ), employees who work an average of 30 or more hours per week, will be eligible for medical coverage through the University of La Verne.
• Covered under the University of La Verne Workers Compensation Insurance.

Location

If Other, please specify.

Physical Demands Summary

The physical demands include the ability to sit, stand, walk, bend, and lift up to 20 pounds occasionally.

Do the essential functions of this job require lifting?

Do the essential functions of this job require lifting? No

If yes, list maximum weight and duration

Describe work environment

Hiring Pay Rate

Hourly Rate

Hourly Rate $16.90

Posting Number

Posting Number 2024-251575SE