Front Desk Assistant

Surgery Partners, Inc; Asheville (NC); On-site; USD 2,066,000 - 2,755,000; Full time

Benefits offered by this job

Comprehensive health insurance

PTO

401(k) with company match

Health Savings Account

Job summary

Surgery Partners, Inc is seeking a Front Desk Assistant to support patient check-in, greet patients, and maintain accurate demographic and insurance information. The role includes managing opening procedures, petty cash, and co-pay collections, with a focus on courteous front-desk service and teamwork with medical staff.

The ideal candidate will have a High School Diploma and 1-2 years in healthcare, strong communication skills, and the ability to multi-task in a busy clinic environment,

Qualifications

• High School Diploma required.
• 1-2 years healthcare background preferred.
• Knowledge of clinic policies and procedures.
• Knowledge of computer systems and medical terminology.
• Ability to multi-task in a busy office.
• Demonstrated compassionate and professional patient service.

Responsibilities

• Greet patients and perform check-in procedures.
• Maintain demographic and insurance information in system and chart.
• Handle opening procedures, petty cash, co-pay/co-insurance collections, and assist patients as needed.
• Provide lobby front desk support and backup for phones.
• Collaborate with medical staff, management, and external agencies.

Skills

Compassion and kindness

Written communication

Verbal communication

Customer relations

Multi-tasking

Professional attitude

Education

High School Diploma

Healthcare background (1-2 years)

Tools

Computer systems

Medical terminology

Job description

JOB TITLE

Front Desk Assistant

General Summary Of Duties

• Greeting patients
• Performing check-in procedures
• Maintaining current demographic and insurance information in computer and in the chart
• Performing office opening procedures, petty cash balancing, co-pay/co-insurance collection, and assisting patients as needed
• Primary focus is servicing patients in the lobby with backup for phones and other front office personnel

Requirements

• High School Diploma, with 1-2 years experience in healthcare background
• Knowledge of clinic policies and procedures
• Knowledge of computer systems, programs
• Knowledge of medical terminology
• Must be able to multi – task
• Must be able to express compassion and kindness to patients calling and being seen in the office
• Must maintain a professional and upbeat attitude
• Skill in written and verbal communication and customer relations
• Ability to work with effectively with medical staff, Management, authorizations, external agencies and patients
• Requires sitting and standing associated with a normal office environment
• Normal busy office environment with much patient contact
• Occasional evening or weekend work

This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.

Benefits

• Comprehensive health, dental, and vision insurance
• Health Savings Account with an employer contribution
• Life Insurance
• PTO
• 401(k) retirement plan with a company match
• And more!

Equal Employment Opportunity & Work Force Diversity

Our organization is an equal opportunity employer and will not discriminate against any employee or applicant for employment based on race, color, creed, sex, religion, marital status, age, national origin or ancestry, physical or mental disability, medical condition, parental status, sexual orientation, veteran status, genetic testing results or any other consideration made unlawful by federal, state or local laws. This practice relates to all personnel matters such as compensation, benefits, training, promotions, transfers, layoffs, etc. Furthermore, our organization is committed to going beyond the legal requirements of equal employment opportunity to take positive actions which ensure diversity in the workplace and result in a multi-cultural organization.