Front Desk - Arch City Dental Westerville

Dental Associates Group; Westerville (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

Professional development

Team-oriented environment

Job summary

Arch City Dental in Westerville, OH, is seeking a Front Desk Administrator to be the welcoming face and voice of the practice. The role involves greeting patients, scheduling, handling calls, and maintaining HIPAA-compliant records.

The ideal candidate has 1 year of dental admin experience or capacity to learn, strong communication, and proficiency with dental software. Join a team-focused environment in a dynamic healthcare setting.

Qualifications

• 1 year of administrative experience in a dental clinic preferred, but training may be provided.
• Familiarity with dental terminology and dental insurance procedures.
• Proficiency in computer operations and dental practice management software.
• Excellent verbal, written, and interpersonal communication skills.
• Strong organizational and multitasking abilities in a fast-paced environment.
• Attention to patient confidentiality and professionalism.

Responsibilities

• Greet patients warmly upon arrival and create a positive first impression.
• Schedule appointments and optimize the daily patient calendar for efficiency.
• Answer calls, respond to inquiries, and direct communications.
• Maintain patient records and HIPAA-compliant data updates.
• Process payments, co-pays, and daily financial transactions.
• Assist patients with insurance verification, benefits breakdown, and claims.
• Keep the reception area clean, stocked, and welcoming.
• Collaborate with the dental team to ensure seamless daily operations.

Skills

Administrative experience

Dental terminology

Dental insurance procedures

Computer operations

Communication skills

Organization

Tools

Dental practice management software

Job description

About The Job

Are you a friendly, organized, and detail-oriented individual looking for a rewarding position in a dynamic healthcare environment? Arch City Dental in Westerville, Ohio, is seeking a dedicated Front Desk Administrator to be the welcoming face and voice of our practice.

About The Job

Are you a friendly, organized, and detail-oriented individual looking for a rewarding position in a dynamic healthcare environment? Arch City Dental in Westerville, Ohio, is seeking a dedicated Front Desk Administrator to be the welcoming face and voice of our practice.

Key Responsibilities

• Greet patients warmly upon arrival and deliver an exceptional, positive first impression.
• Schedule appointments and optimize the daily patient calendar for maximum efficiency.
• Answer phone calls, respond to patient inquiries, and direct practice communications promptly.
• Maintain patient records and update personal/medical details in accordance with HIPAA standards.
• Process payments, co-pays, and daily financial transactions accurately and professionally.
• Assist patients with insurance verification, benefits breakdown, and claims processing.
• Keep the reception area clean, inviting, and fully stocked with office supplies.
• Collaborate closely with our dental team to ensure seamless patient care and smooth daily operations.

Requirements

• Experience: Minimum of 1 year of administrative experience in a dental clinic setting preferred, but we are happy to train the right candidate.
• Knowledge: Familiarity with dental terminology and dental insurance procedures.
• Technical Skills: Proficiency in computer operations and dental practice management software.
• Communication: Excellent verbal, written, and interpersonal communication skills.
• Organization: Strong organizational and multitasking abilities in a fast-paced environment.
• Professionalism: Sharp attention to detail and an absolute commitment to patient confidentiality.

Why Join Us?

• Competitive pay based on experience.
• Comprehensive benefits package.
• Professional development and continuing education opportunities.
• A warm, supportive, and team-oriented work environment serving the Westerville community.