Front Desk - Arch City Dental Westerville

Dental-Associates-Group; Westerville (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

Professional development

Westerville community

Job summary

Arch City Dental in Westerville, OH, seeks a Front Desk Administrator to be the welcoming face of our practice. You will greet patients, manage scheduling, handle calls, maintain records under HIPAA, process payments, and assist with insurance verification and claims.

The ideal candidate has 1 year of dental admin experience or willingness to train, plus strong communication, organization, and confidentiality. Competitive pay and benefits offered.

Qualifications

• Minimum of 1 year of administrative experience in a dental clinic setting preferred, but we are happy to train the right candidate.
• Familiarity with dental terminology and dental insurance procedures.
• Proficiency in computer operations and dental practice management software.
• Excellent verbal, written, and interpersonal communication skills.
• Strong organizational and multitasking abilities in a fast-paced environment.
• Sharp attention to detail and an absolute commitment to patient confidentiality.

Responsibilities

• Greet patients warmly upon arrival and deliver an exceptional, positive first impression.
• Schedule appointments and optimize the daily patient calendar for maximum efficiency.
• Answer phone calls, respond to patient inquiries, and direct practice communications promptly.
• Maintain patient records and update personal/medical details in accordance with HIPAA standards.
• Process payments, co-pays, and daily financial transactions accurately and professionally.
• Assist patients with insurance verification, benefits breakdown, and claims processing.
• Keep the reception area clean, inviting, and fully stocked with office supplies.
• Collaborate closely with our dental team to ensure seamless patient care and smooth daily operations.

Skills

Dental terminology

Dental insurance procedures

Practice management software

Computer proficiency

Verbal communication

Written communication

Interpersonal skills

Organizational skills

Confidentiality

Job description

About the Job:

Are you a friendly, organized, and detail-oriented individual looking for a rewarding position in a dynamic healthcare environment? Arch City Dental in Westerville, Ohio, is seeking a dedicated Front Desk Administrator to be the welcoming face and voice of our practice.

Key Responsibilities:

• Greet patients warmly upon arrival and deliver an exceptional, positive first impression.
• Schedule appointments and optimize the daily patient calendar for maximum efficiency.
• Answer phone calls, respond to patient inquiries, and direct practice communications promptly.
• Maintain patient records and update personal/medical details in accordance with HIPAA standards.
• Process payments, co-pays, and daily financial transactions accurately and professionally.
• Assist patients with insurance verification, benefits breakdown, and claims processing.
• Keep the reception area clean, inviting, and fully stocked with office supplies.
• Collaborate closely with our dental team to ensure seamless patient care and smooth daily operations.

Requirements:

• Experience: Minimum of 1 year of administrative experience in a dental clinic setting preferred, but we are happy to train the right candidate.
• Knowledge: Familiarity with dental terminology and dental insurance procedures.
• Technical Skills: Proficiency in computer operations and dental practice management software.
• Communication: Excellent verbal, written, and interpersonal communication skills.
• Organization: Strong organizational and multitasking abilities in a fast-paced environment.
• Professionalism: Sharp attention to detail and an absolute commitment to patient confidentiality.

Why Join Us?:

• Competitive pay based on experience.
• Comprehensive benefits package.
• Professional development and continuing education opportunities.
• A warm, supportive, and team-oriented work environment serving the Westerville community.