Front Desk Receptionist

Familia Dental & Vivid Smiles; Wheeling (IL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) Retirement Plan

Paid holidays & time off

Financial planning access

Basic life & AD&D insurance

Voluntary life insurance

Voluntary short-term disability

Voluntary long-term disability

On-demand pay

Job summary

Familia Dental in Wheeling, IL, is seeking a friendly Front Desk Receptionist to join the team full-time. As the first point of contact, you will greet patients, schedule appointments, verify insurance, and handle payments with professionalism.

The ideal candidate is organized, multitasker, patient-focused, and comfortable using dental software. Training provided; strong customer service and communication are essential.

Join a community-oriented practice that values quality, honesty, and care.

Qualifications

• Excellent customer service and communication.
• Able to read, write, speak and present information to patients.
• Strong computer literacy and basic software skills.
• Experience with dental management software preferred.
• Ability to multitask in a fast-paced environment.
• Training provided.

Responsibilities

• Greet and check in patients.
• Answer phones and schedule appointments.
• Maintain patient accounts and records.
• Verify insurance eligibility and process claims.
• Collect payments and explain billing.
• Follow HIPAA regulations and OSHA standards.
• Attend daily huddles and team meetings.
• Other duties as assigned.

Skills

Customer service

Verbal communication

Organizational skills

Multitasking

Interpersonal skills

Listening skills

Basic computer skills

Dental software

Fast-paced environment

Training provided

Tools

Dental software

Job description

Description

Our Wheeling office is looking for a dedicated, outgoing candidate to join their team as a full-time Front Desk Receptionist!

We are seeking an energetic and organized Front Desk Professional to join our fast-paced, community-oriented dental practice at our Wheeling office. The ideal candidate is friendly, professional, and excels at multitasking in a busy environment. This role is the first point of contact for our patients—welcoming them with warmth and efficiency while managing appointments, patient records, and daily administrative tasks that keep our office running smoothly.

About the Company

Familia Dental was established in 2008 and has grown rapidly because of our quality dentistry and our caring, compassionate approach to all people. Our practice exemplifies the core values of quality, honesty, and care in everything that we do. Our company strives in community outreach and internal growth. Join our family to be a part of giving back to your community and making a difference every day. Familia Dental is a big believer in internal growth, making it a great company to turn a job into a career.

Job Purpose

To effectively and efficiently check in patients, verify insurance eligibility, confirm and/or reschedule appointments as needed, and collect payments for services provided.

Responsibilities:

• Greet and check in patients
• Answering the phone and scheduling appointments
• Maintain patient accounts and records
• Knowing and understanding insurance plan rules and protocols and able to follow them
• Having patience and ability to be sensitive to patient emotions
• Ability to listen to patients and other healthcare workers and follow directions from a Dentist or supervisor.
• Verify patient's insurance
• Insure all record keeping requirements are fully and accurately completed
• Submit claims to insurance companies
• Notify Office Manager of equipment trouble or general safety concerns
• Attend and participate in morning huddles, chart reviews and regular office meetings..
• Follow company policy and procedures
• Understand and follow HIPAA regulations, state and Federal OSHA laws and safety standards and maintain confidentiality.
• Other tasks as assigned.

Requirements

Qualifications/ Skill Sets

• Excellent customer/patient service and verbal communication skills.
• Ability to read, write, speak and understand information and effectively present information one-on-one with patients.
• Ability to apply common sense understanding to carry out details written or verbally instructed.
• Basic computer knowledge
• Experience with dental management software experience is preferred
• Ability to work in fast paced, patient-focused environment.
• Organizational skills and Detail oriented
• Interpersonal and Listening skills
• Requires excellent customer service skills.
• Previous dental office experience preferred but not required.
• Training Provided

Benefits offered

• Health, Dental and Vision Insurance
• 401(k) Retirement Plan
• Paid Holidays & Time Off
• Access to Financial Advisors
• Basic Life & AD&D Insurance
• Voluntary Life Insurance
• Voluntary Short-Term & Long-Term Disability
• On demand Pay > Receive a portion of your check before payday!

Availability / Schedule:

Working hours between: M-F, 8:30 AM - 6:30 PM and Sat, 7:30 AM - 4:30 PM

• available to work Saturdays
• Full shifts (8-10 hours)