Front Desk Ambassador — Create Memorable Guest Experiences

Renaissance Concourse Hotel; Atlanta (GA); Presencial; USD 21.000 - 23.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401(k)

401(k) matching

Dental insurance

Employee discount

Health insurance

Paid time off

Vision insurance

Referral program

Descripción de la vacante

Renaissance Concourse Hotel in Atlanta is hiring a Front Desk Ambassador to warmly welcome guests and set the tone for their stay. You will handle check-ins, provide local insights, and ensure a smooth arrival experience.

The role emphasizes guest service, problem resolution, and collaboration with other hotel teams. Previous Marriott experience is preferred; you should be able to stand long hours and cover day, evening, and night shifts.

Formación

• 2-3 years of front desk experience, preferably with Marriott.
• Strong communication and customer service skills.
• Ability to stand for extended periods of time.
• Flexibility to work overnight shifts, if required.

Responsabilidades

• Deliver a best-in-class guest experience by anticipating guest needs and responding promptly to all requests.
• Greet and acknowledge guests in a friendly and timely manner.
• Resolve guest complaints efficiently to ensure guest satisfaction.
• Maintain comprehensive knowledge of hotel services, hours of operation, room rates, special packages, promotions, and group activities.
• Handle guest check-ins, verify registration information, and manage overbooked or 'walked' guests.
• Accept and record wake-up call requests.
• Communicate important guest information to relevant departments, such as special requests and amenity deliveries.
• Collaborate with housekeeping to resolve room status discrepancies.

Conocimientos

Front desk experience

Communication skills

Customer service

Standing for long periods

Overnight shifts

Educación

High school or equivalent

Descripción del empleo

Renaissance Concourse Hotel in Atlanta is hiring a Front Desk Ambassador to warmly welcome guests and set the tone for their stay. You will handle check-ins, provide local insights, and ensure a smooth arrival experience.

The role emphasizes guest service, problem resolution, and collaboration with other hotel teams. Previous Marriott experience is preferred; you should be able to stand long hours and cover day, evening, and night shifts.