Front Desk Ambassador - Welcoming Guest Experience

Renaissance Atlanta Concourse; Atlanta (GA); Vor Ort; USD 21.000 - 23.000; Vollzeit

Benefits dieser Stelle

401(k)

Employee discount

Health insurance

Paid time off

Referral program

Vision insurance

Zusammenfassung

Renaissance Atlanta Concourse is seeking a Front Desk Ambassador to warmly welcome guests and set a superior tone at check-in. You will identify local highlights and share insights to enhance the guest experience.

Responsibilities include greeting guests, handling check-ins, resolving issues, and coordinating with housekeeping to ensure room accuracy. The role requires standing for shifts and flexibility for overnight hours.

Qualifikationen

• 2-3 years of front desk experience, preferably with Marriott.
• Strong communication and customer service skills.
• Ability to stand for extended periods.
• Flexibility to work overnight shifts.

Aufgaben

• Deliver a best-in-class guest experience by anticipating guest needs and responding promptly to all requests.
• Greet and acknowledge guests in a friendly and timely manner.
• Resolve guest complaints efficiently to ensure guest satisfaction.
• Maintain comprehensive knowledge of hotel services, hours of operation, room rates, special packages, promotions, and group activities.
• Handle guest check-ins, verify registration information, and manage overbooked or 'walked' guests.
• Accept and record wake-up call requests.
• Communicate important guest information to relevant departments, such as special requests and amenity deliveries.
• Collaborate with housekeeping to resolve room status discrepancies.

Kenntnisse

Front desk experience

Communication

Customer service

Overnight flexibility

Stamina

Ausbildung

High school or equivalent

Jobbeschreibung

Renaissance Atlanta Concourse is seeking a Front Desk Ambassador to warmly welcome guests and set a superior tone at check-in. You will identify local highlights and share insights to enhance the guest experience.

Responsibilities include greeting guests, handling check-ins, resolving issues, and coordinating with housekeeping to ensure room accuracy. The role requires standing for shifts and flexibility for overnight hours.