Guest Experience Concierge — Front Desk

Blue Sky Hospitality Solutions; Atlanta (GA); On-site; USD 20,000 - 29,000; Full time

Job summary

TWELVE Downtown, Autograph Collection by Marriott in Atlanta, GA is seeking a friendly Guest Service Agent to join the Front Desk team. You will welcome guests, handle check-ins/outs, answer questions, and support a smooth arrival experience.

The ideal candidate has front desk or customer service experience, strong communication, and a professional, calm demeanor. Marriott experience and familiarity with property management systems are a plus; ability to work evenings, weekends, and holidays is

Qualifications

• Front desk or customer service experience preferred.
• Marriott experience and PMS familiarity a plus.
• Strong communication and a warm, professional approach.

Responsibilities

• Welcome guests and complete check-in and check-out accurately and efficiently.
• Manage reservations, room assignments, guest accounts, payments, and billing questions.
• Answer calls and respond promptly to guest questions and requests.
• Recognize Marriott Bonvoy members and support applicable member benefits.
• Share information about hotel amenities, local attractions, dining, and transportation.
• Address guest concerns professionally and involve a manager when needed.
• Coordinate with Housekeeping, Engineering, and other departments to support room readiness and resolve requests.
• Maintain accurate shift records and communicate outstanding issues during handoffs.
• Follow hotel procedures for cash handling, guest privacy, security, and safety.

Skills

Customer service

Communication

Organization

Attention to detail

Flexibility

Tools

PMS

Job description

TWELVE Downtown, Autograph Collection by Marriott in Atlanta, GA is seeking a friendly Guest Service Agent to join the Front Desk team. You will welcome guests, handle check-ins/outs, answer questions, and support a smooth arrival experience.

The ideal candidate has front desk or customer service experience, strong communication, and a professional, calm demeanor. Marriott experience and familiarity with property management systems are a plus; ability to work evenings, weekends, and holidays is