Member Services Specialist — Evening & Weekend Shifts

Shell Federal Credit Union; Deer Park (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

Shell Federal Credit Union is seeking a MAC Representative in Deer Park, TX to provide exceptional service and assist members with their financial needs. The role involves answering calls, aiding in account-related inquiries, and promoting Credit Union products.

Ideal candidates should have a high school diploma and 1-2 years’ experience in a related field. Strong verbal communication skills and a friendly demeanor are essential.

Qualifications

• 1-2 years of similar or related experience.
• Welcoming and helpful demeanor.
• Ability to communicate effectively.

Responsibilities

• Provide exceptional member service in response to needs.
• Authenticate each caller to maintain confidentiality.
• Assist members with financial service needs.

Skills

Knowledge of credit union products and services

Professional verbal communication skills

Ability to work in a high call volume environment

Education

High school diploma or GED

Job description

Shell Federal Credit Union is seeking a MAC Representative in Deer Park, TX to provide exceptional service and assist members with their financial needs. The role involves answering calls, aiding in account-related inquiries, and promoting Credit Union products.

Ideal candidates should have a high school diploma and 1-2 years’ experience in a related field. Strong verbal communication skills and a friendly demeanor are essential.