Front Desk Agent - ZYFWA

IHG Army Hotels; Hinesville (GA); On-site; USD 22,000 - 24,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Dental insurance

Vision insurance

401k

Job summary

IHG in Georgia is seeking a Front Desk Agent to greet guests, handle check-in/out, process transactions, and provide local insights to ensure a seamless stay. You’ll upsell services, manage guest requests, and uphold safety procedures while representing the brand with a warm, professional demeanor.

Ideal candidates have at least one year in front desk or guest service, a high school diploma, good math and computer skills, and flexibility to work nights, weekends, and holidays.

Qualifications

• High school diploma or equivalent required.
• One year of front desk or guest service experience preferred.
• Able to lift up to 50 lbs (23 kg).
• Shift work including nights, weekends, and holidays.
• Fluency in local language preferred but not essential.
• Proficient reading, writing, basic math, and computer skills.

Responsibilities

• Greet guests and assist with check-in/check-out.
• Handle cash and credit transactions.
• Upsell hotel services and inform guests of local attractions.
• Respond to guest requests, concerns, and questions.
• Maintain safety procedures and report incidents.
• Be a brand ambassador and stay informed about daily events.

Skills

Communication skills

Problem solving

Tech savvy

Flexibility

Customer service

High school diploma

Education

High school diploma

College degree (bonus)

Tools

Computers

Job description

First impressions count. To get our guests’ memorable experiences off to an unforgettable start, we’re looking for a Front Desk Agent who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home.

Your Day to Day –

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you’ll not only be the person they rely on to handle transactions, offer local insights, and anticipate every detail of a friction‑free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location.

Be the warm welcome that kicks off a memorable guest experience.

Acknowledge IHG Rewards Club members and returning guests, in person or on the phone.

Take and manage guest bookings, up‑selling opportunities and telling them about ways to improve their stay.

Handle cash and credit transactions.

Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes.

Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions, and concerns.

Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary.

Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed.

Take pride in your appearance and place as a brand ambassador.

Always know what events and activities are on the day’s schedule.

Jump into other ad‑hoc duties when your colleagues need your help.

What We Need from You –

In the hotel industry we cater for our guest needs 24 hours a day, 7 days a week.

Even though a shift will be assigned, in occasions we may require working varying shift across a 7-day period, including weekends, evenings, and public holidays.

Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to.

Your problem‑solving skills will turn issues into opportunities, so every guest leaves with great memories.

Fluency in the local language - extra language skills would be great, but not essential.

Literate and tech‑savvy - you’ll need a good grasp of reading, writing, basic math and computers

Flexibility - night, weekend and holiday shifts are all part of the job.

You’ll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential.

Experience - ideally, you’ll have spent at least one year in a front desk or guest service position.

Strength - sometimes you’ll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling.

The hourly rate for this role is $16.23 to $17.34.We offer a comprehensive package of benefits including paid time off, medical/dental/vision, insurance, 401k, and many other benefits to eligible employees.