Front Desk Agent - MFCAA

IHG; Fort Campbell North (KY); Presencial; USD 21.000 - 25.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid time off

Medical/Dental/Vision

401k

Employee benefits

Descripción de la vacante

IHG is seeking a friendly Front Desk Agent at Fort Campbell North, KY to warmly welcome guests, handle transactions, provide local tips and ensure a friction-free stay.

You will check guests in and out, assist with bookings and upsell opportunities, support Rewards Club members, handle guest questions and requests, and collaborate with the team while upholding safety and brand standards.

Formación

• Greet guests with a friendly, professional demeanor.
• Resolve guest concerns with a solutions-focused approach.
• Basic math and computer literacy.
• Fluency in the local language; additional languages welcomed.
• Flexible availability for nights, weekends and holidays.

Responsabilidades

• Greet guests and manage check-in/check-out with a warm, efficient approach.
• Acknowledge IHG Rewards Club members and returning guests.
• Handle guest bookings and upsell opportunities.
• Process cash and credit transactions accurately.
• Record and act on guest preferences; address needs and inquiries.

Conocimientos

Customer service

Cash handling

Problem-solving

Language skills

Tech-savvy

Flexibility

Educación

High school diploma or equivalent

Herramientas

Point-of-sale system

Descripción del empleo

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you'll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You'll also create the warm atmosphere that makes our guests feel at home in any location.

Your Day to Day -

• Be the warm welcome that kicks off a memorable guest experience.
• Acknowledge IHG Rewards Club members and returning guests, in person or on the phone
• Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay.
• Handle cash and credit transactions.
• Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes.
• Stay one step ahead of guests’ needs - record and act on their preferences, and handle their messages, requests, questions and concerns.
• Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary.
• Stay safe all the time. Following our safety procedures, you'll report all incidents and wear any protective gear needed.
• Take pride in your appearance and place as a brand ambassador.
• Always know what events and activities are on the day's schedule.
• Jump into other ad-adhoc duties when your colleagues need your help.

What We Need from You -

• Communication skills - guests will need to come to you with concerns as well as compliments, so you'll be easy to talk to.
• Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories.
• Fluency in the local language - extra language skills would be great, but not essential.
• Literate and tech-savvy - you'll need a good grasp of reading, writing, basic math and computers
• Flexibility - night, weekend and holiday shifts are all part of the job.
• You'll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential.
• Experience - ideally you'll have spent at least one year in a front desk or guest service position.
• Strength - sometimes you'll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling.

The hourly pay range for this role is $15.00 to $18.12.We offer a comprehensive package of benefits including paid time off, medical/dental/vision, insurance, 401k, and many other benefits to eligible employees.