Part Time - Front Desk Agent - ZYCPA

InterContinental Hotels Group; Dublin (CA); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

Paid time off

Medical insurance

Dental insurance

Vision insurance

401k

Other employee benefits

Job summary

InterContinental Hotels Group is seeking a Front Desk Agent to warmly welcome guests, handle check‑ins/outs, manage bookings, and provide local insights for a smooth, memorable stay.

You will build guest relationships, process transactions, and act as a brand ambassador while maintaining safety standards. Flexibility for night/weekend shifts and prior front-desk experience are preferred.

Qualifications

• Excellent communication and guest-relations skills.
• Problem-solving with a positive attitude.
• Fluency in the local language; extra languages a plus.
• Tech-literate with basic math and computer skills.
• High school diploma; college degree a bonus.
• Experience at front desk or guest services preferred.

Responsibilities

• Greet guests and start memorable guest experiences.
• Acknowledge rewards club members and returning guests.
• Manage bookings, upsell, and share local insights.
• Handle cash and card transactions.
• Check guests in and out; issue keys; manage safety deposits.
• Record guest preferences and handle requests.
• Be a trusted contact for guests and escalate to management when needed.
• Follow safety procedures and wear protective gear.
• Assist with daily events and stays; perform ad-hoc duties.

Skills

Communication

Problem solving

Language skills

Tech literacy

Flexibility

Guest service

Physical ability

Education

High school diploma

College degree (bonus)

Tools

POS systems

Job description

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction‑free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location.

Your Day to Day -

• Be the warm welcome that kicks off a memorable guest experience.
• Acknowledge IHG Rewards Club members and returning guests, in person or on the phone
• Take and manage guest bookings, up‑selling opportunities and telling them about ways to improve their stay.
• Handle cash and credit transactions.
• Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes.
• Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns.
• Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary.
• Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed.
• Take pride in your appearance and place as a brand ambassador.
• Always know what events and activities are on the day’s schedule.
• Jump into other ad-hoc duties when your colleagues need your help.
  

What We Need from You -

• Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to.
• Your problem‑solving skills will turn issues into opportunities so every guest leaves with great memories.
• Fluency in the local language – extra language skills would be great, but not essential.
• Literate and tech‑savvy – you’ll need a good grasp of reading, writing, basic math and computers
• Flexibility – night, weekend and holiday shifts are all part of the job.
• You’ll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential.
• Experience – ideally you’ll have spent at least one year in a front desk or guest service position.
• Strength – sometimes you’ll need to lift, push and pull big objects up to 50 lbs (23 kg). This can involve bending and kneeling.

The hourly pay range for this role is $20.00 to $20.97. We offer a comprehensive package of benefits including paid time off, medical/dental/vision, insurance, 401k, and many other benefits to eligible employees.