Front Desk Agent - ZYFWA

MA - Main Lodge (ZYFWA); Hinesville (GA); On-site; USD 22,000 - 24,000; Full time

Benefits offered by this job

Paid time off

Medical/dental/vision insurance

401k

Job summary

IHG Hotels & Resorts in Georgia seeks a Front Desk Agent to greet guests, manage check-in/check-out, and handle transactions professionally. You will be the first point of contact, providing a warm welcome and local insights to ensure a seamless stay.

Ideal candidates bring strong communication and customer service skills, with at least 1 year in front desk roles, plus basic computer proficiency. Night/weekend/holiday flexibility is required.

Qualifications

• High school diploma or equivalent required; college degree a plus.
• Experience in front desk or guest service preferred (1 year).
• Strong communication and problem-solving skills; ability to upsell and handle transactions.

Responsibilities

• Greet guests and manage check-in/check-out with accuracy.
• Handle cash and credit transactions and balance at shift end.
• Acknowledge and assist guests with local knowledge and requests.
• Record guest preferences and respond to inquiries and concerns promptly.
• Upsell hotel services and inform guests about local events.
• Follow safety procedures and maintain brand standards.

Skills

Customer service

Communication

Cash handling

Guest relations

Problem solving

Tech-savvy

Education

High school diploma

College degree (bonus)

Job description

First impressions count. To get our guests’ memorable experiences off to an unforgettable start, we’re looking for a Front Desk Agent who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home.

Your Day to Day –

• The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you’ll not only be the person they rely on to handle transactions, offer local insights, and anticipate every detail of a friction‑free experience.
• Be the warm welcome that kicks off a memorable guest experience.
• Acknowledge IHG Rewards Club members and returning guests, in person or on the phone.
• Take and manage guest bookings, up‑selling opportunities and telling them about ways to improve their stay.
• Handle cash and credit transactions.
• Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes.
• Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions, and concerns.
• Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary.
• Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed.
• Take pride in your appearance and place as a brand ambassador.
• Always know what events and activities are on the day’s schedule.
• Jump into other ad‑hoc duties when your colleagues need your help.

What We Need from You –

• In the hotel industry we cater for our guest needs 24 hours a day, 7 days a week.
• Even though a shift will be assigned, in occasions we may require working varying shift across a 7‑day period, including weekends, evenings, and public holidays.
• Communication skills – guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to.
• Your problem‑solving skills will turn issues into opportunities, so every guest leaves with great memories.
• Fluency in the local language – extra language skills would be great, but not essential.
• Literate and tech‑savvy – you’ll need a good grasp of reading, writing, basic math and computers
• Flexibility – night, weekend and holiday shifts are all part of the job.
• You’ll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential.
• Experience – ideally, you’ll have spent at least one year in a front desk or guest service position.
• Strength – sometimes you’ll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling.

The hourly rate for this role is $16.23 to $17.34. We offer a comprehensive package of benefits including paid time off, medical/dental/vision, insurance, 401k, and many other benefits to eligible employees.