Front Desk Agent FT

IHG; Indianapolis (IN); Presencial; USD 19.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Uniform provided

Hotel discounts

Training & development

Descripción de la vacante

IHG in Indianapolis is seeking a Front Desk Agent to warmly welcome guests, handle check-in/check-out, and provide local insights to ensure a smooth stay.

You will manage reservations, process transactions, and coordinate with team members to resolve issues. The role requires strong communication, flexibility for shifts, and a commitment to safety and hospitality excellence.

IHG offers competitive pay, benefits, uniform, hotel discounts, and career growth opportunities.

Formación

• High school diploma or equivalent; college degree a bonus.
• Experience in front desk or guest service preferred.
• Able to lift up to 50 lbs and perform physical tasks.
• Flexible with night, weekend, and holiday shifts.
• Excellent communication and problem-solving skills.

Responsabilidades

• Welcome guests and kick off a memorable guest experience.
• Acknowledge IHG Rewards Club members and returning guests.
• Handle bookings, upsell, and explain stay enhancements.
• Process cash and card transactions.
• Check guests in/out, issue room keys, manage safes.
• Record preferences and respond to requests.
• Be a trusted contact for guests and escalate when needed.
• Follow safety procedures and wear protective gear.
• Maintain a professional appearance as a brand ambassador.
• Know daily events and assist with ad-hoc duties.

Conocimientos

Communication

Problem solving

Fluency in local language

Literacy & tech

Flexibility

Education: high school

Front desk experience

Physical stamina

Educación

High school diploma

Descripción del empleo

Role Purpose

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction‑free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location.

Key Accountabilities

• Be the warm welcome that kicks off a memorable guest experience.
• Acknowledge IHG Rewards Club members and returning guests, in person or on the phone
• Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay.
• Handle cash and credit transactions.
• Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes.
• Stay one step ahead of guests’ needs - record and act on their preferences, and handle their messages, requests, questions and concerns.
• Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary.
• Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed.
• Take pride in your appearance and place as a brand ambassador.
• Always know what events and activities are on the day’s schedule.
• Jump into other ad‑hoc duties when your colleagues need your help.

Key Skills & Experiences

• Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to.
• Your problem‑solving skills will turn issues into opportunities so every guest leaves with great memories.
• Fluency in the local language - extra language skills would be great, but not essential.
• Literate and tech‑savvy - you’ll need a good grasp of reading, writing, basic maths and computers
• Flexibility - night, weekend and holiday shifts are all part of the job.
• You’ll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential.
• Experience - ideally you’ll have spent at least one year in a front desk or guest service position.
• Strength - sometimes you’ll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling.

What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our well‑being framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever‑growing global family.

The hourly pay rate for this role is $17.

We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees.