Front Office Agent

Hyatt Hotels Corporation; Boston (MA); On-site; USD 28,000 - 40,000; Full time

Job summary

The Front Desk Agent at Grand Hyatt San Francisco (Hyatt Hotels Corporation) serves as the first point of contact for guests, handling check-ins/outs, reservations, and delivering exceptional service in line with Hyatt's standards.

Responsibilities include greeting guests, verifying IDs, managing billing, responding to inquiries about services and local attractions, and coordinating with housekeeping and maintenance to ensure memorable stays. Must multitask and adapt to a fast-paced environment.

Qualifications

• High school diploma or equivalent.
• At least 1 year in front desk or guest service.
• Strong verbal and written communication skills.
• Proficiency with hotel management software.
• Ability to multitask in a fast-paced environment.
• Open availability to work evenings, weekends and holidays.

Responsibilities

• Greet guests warmly and provide a seamless check-in/check-out.
• Verify guest ID and reservation details accurately.
• Manage reservations, update guest profiles, and handle changes.
• Answer calls and respond to inquiries about hotel services and local attractions.
• Process payments and handle cash and billing transactions.
• Maintain guest records and prepare daily reports.
• Provide guest services and assist with property information.
• Address and resolve guest complaints by coordinating with other departments.
• Upsell hotel services and amenities to enhance the guest experience.
• Keep front desk organized and presentable, adhere to Hyatt policies.

Skills

Customer service

Communication

Hotel software

multitasking

Education

High school diploma or equivalent

Tools

Hotel management software

Job description

Close Inclusive Collection Job Postings Notification

"Hyatt is a place of learning - similar to a university. The company offers so many ways for me to learn and grow, both professionally and personally."

The Front Desk Agent is the first point of contact for our guests and plays a vital role in creating a warm, welcoming, and memorable experience at Hyatt. This position is responsible for managing guest check-ins and check-outs, handling reservations, and providing exceptional customer service while upholding Hyatt's high service standards.

Responsibilities

• Greet guests warmly upon arrival and provide a seamless check-in/check-out process.
• Verify guest identification and reservation details accurately.
• Manage incoming reservations, update guest profiles, and handle changes or cancellations as needed.
• Answer phone calls and respond to guest inquiries regarding hotel services, amenities, local attractions, and promotions.
• Process forms of payment and accurately handle cash and billing transactions.
• Maintain accurate guest records and prepare daily reports as required.
• Provide guest services, including answering questions about the property and local area.
• Address and resolve guest complaints or issues promptly by coordinating with other departments.
• Upsell additional hotel services and amenities to enhance the guest experience.
• Ensure the front desk area remains organized and presentable at all times.
• Comply with Hyatt policies, standards, and safety procedures to maintain a secure and efficient working environment.
• Work closely with other departments (e.g., housekeeping, maintenance) to ensure guest satisfaction.
• Assist in other front office tasks as needed.

The starting rate for this position is $24.71.

Qualifications

• High school diploma or equivalent
• At least 1 year prior experience in a hotel front desk, customer service, or related field.
• Strong verbal and written communication skills with a friendly and professional demeanor.
• Proficiency in using computer systems and hotel management software.
• Ability to multitask, work under pressure, and adapt to a fast-paced environment.
• Open availability to work flexible hours including evenings, weekends, and holidays.

Grand Hyatt at SFO | San Francisco , CA , US

Our family is always growing. Want to be in the know?