Front Desk Agent | State College Toftrees Golf Resort

Shaner Group; State College (Centre County); On-site; USD 17,000 - 22,000; Full time

Job summary

Shaner Group is seeking a front desk/guest services professional in a hotel setting to support guest check-ins and check-outs in State College, PA. You will handle payments, provide information to guests, and ensure a courteous, professional experience.

The ideal candidate will have at least one year of customer service experience, with hotel exposure preferred, and will be comfortable communicating with guests and staff.

Qualifications

• High school diploma or equivalent.
• Minimum one year customer service experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• Computer experience preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.

Responsibilities

• Check-in and check-out hotel guests courteously and efficiently.
• Process payments according to established hotel requirements.
• Provide information and services to guests in a friendly, professional manner.
• Handle guest complaints ensuring guest satisfaction.
• Generate, print, and distribute daily reports to designated departments/personnel.
• Resolve discrepancies on the room status report with Housekeeping.
• Other duties as assigned.

Skills

Customer service

Cash handling

Communication

Bilingual (English/Spanish)

Education

High school diploma

Tools

POS systems

Job description

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Handle guest complaints ensuring guest satisfaction.
• Process all check-ins and check-outs according to established hotel requirements.
• Adhere to payment, cash handling and credit policies/procedures.
• Generate, print, and distribute daily reports to designated departments/personnel.
• Resolve discrepancies on the room status report with Housekeeping.
• Other duties as assigned.

Responsibilities

Provide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements; Provide information and services to any guest or visitor in a friendly, professional manner.

Qualifications

• High school graduate or equivalent.
• Minimum one year customer service experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• Computer experience preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.