Guest Room Attendant | State College Toftrees Golf Resort

Shaner Group; State College (Centre County); Sur place; USD 17 000 - 22 000; Plein temps

Résumé du poste

Shaner Group in State College, PA is seeking a hotel housekeeping attendant to clean guest rooms to franchise standards and ensure overall cleanliness. You will respond to guest requests, maintain safety, and protect the confidentiality of all rooms.

This role requires a flexible schedule including weekends and holidays, with experience in cleaning products and safety rules. A bilingual English/Spanish ability is a plus for guest interactions.

Qualifications

• At least 1 year cleaning experience; hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers.
• Knowledge of proper chemical handling.
• Bilingual English/Spanish a plus.

Responsabilités

• Clean guest rooms as assigned to hotel standards.
• Report maintenance deficiencies and handle guest requests or complaints.
• Ensure confidentiality and security of all guest rooms.
• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Complete deep cleaning / seasonal cleaning functions as scheduled.
• Return and restock cart at end of shift.

Description du poste

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Handle guest complaints ensuring guest satisfaction.
• Maintains standards of quality and cleanliness throughout daily assignments.
• Observes all house and safety rules, housekeeping room procedures, and security procedures.
• Cleans and services assigned guest rooms by category priority according to franchise and hotel standards.
• Returns and restocks cart at end of shift.
• Complete additional deep cleaning / seasonal cleaning functions as scheduled.
• Other duties as assigned.

Responsibilities

Clean guest rooms as assigned, ensuring the hotel's established standards of cleanliness. Responsible for reporting any maintenance deficiencies and handling guest requests or complaints. Ensures the confidentiality and security of all guest rooms.

Qualifications

• Minimum one year cleaning experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• Knowledge of proper chemical handling.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.