Front Desk Agent | State College Fairfield Inn

State College Fairfield Inn; State College (Centre County); On-site; USD 17,000 - 22,000; Full time

Job summary

State College Fairfield Inn is seeking an attentive front desk associate who welcomes guests warmly and handles check-in and check-out with efficiency. The role requires accurate processing of payments according to established hotel requirements and providing information on local services.

Candidates should have a high school diploma or equivalent and at least one year of customer service experience. English/Spanish bilingualism is a plus, and computer experience is helpful for daily operations.

Qualifications

• High school diploma or equivalent required.
• Minimum one year of customer service experience; hotel experience preferred.
• Ability to communicate clearly with guests and staff; bilinguals a plus.

Responsibilities

• Provide superior guest services during check-in/check-out.
• Process payments according to hotel policies and procedures.

Skills

Customer service

Communication

Bilingual English/Spanish

Computer experience

Education

High school diploma or equivalent

Job description

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Handle guest complaints ensuring guest satisfaction.
• Process all check-ins and check-outs according to established hotel requirements.
• Adhere to payment, cash handling and credit policies/procedures.
• Generate, print, and distribute daily reports to designated departments/personnel.
• Resolve discrepancies on the room status report with Housekeeping.
• Other duties as assigned.

Responsibilities

Provide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements; Provide information and services to any guest or visitor in a friendly, professional manner.

Qualifications

• High school graduate or equivalent.
• Minimum one year customer service experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• Computer experience preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.