Front Desk Agent - Residence Inn/Springhills

The Ghoman Group; Carmel (IN); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

1 week vacation after year 1

2 weeks vacation after year 2

Sign-on bonus $1,000

Job summary

The Ghoman Group is hiring a Front Desk Agent / Night Auditor for our Residence Inn by Marriott location in Carmel, Indiana. You will check guests in and out, assist with inquiries and complaints, accept payments, and balance cash at shift end.

You should have hotel experience, a high school diploma or equivalent, and be able to work weekends and holidays. In addition to competitive pay $15–$22 per hour this role includes a $1,000 signing bonus paid monthly and vacation accrual after the first

Qualifications

• 1+ years front desk agent experience preferred.
• Professional appearance required.
• Ability to work weekends and public holidays.

Responsibilities

• Check guests in and out, handle inquiries, problems and complaints.
• Receive guest payments and balance cash at end of shift.
• Be familiar with hotel tariffs and offers, assist with reservations and dining reservations.
• Operate the switchboard and coordinate with other departments to ensure guest satisfaction.
• Ensure keys are returned at guest departure.

Skills

Customer service

Hospitality

Cash handling

Communication

Education

High school diploma

Tools

Switchboard

Job description

$1000 Joining Bonus Available

Front Desk Agent / Night Auditor - Now Hiring

Must have Hotel Experience

Pay Rate: $15 - $22 per hour

Perks & Benefits:

• 1 week paid vacation (after Year 1)
• 2 weeks paid vacation (starting Year 2)
• $1,000 sign-on bonus (paid as $100/month on the 15th)

Job responsibilities :

Front Desk Agent Job Description:

We are looking to hire an upbeat front desk agent to assist with checking guests in and out of our establishment. The front desk agent will assist guests with inquiries, problems, and complaints. The front desk agent will be responsible for receiving guests’ payments and for balancing the cash at end of the shift. You will be familiar with the hotel layout, be up to date with different tariffs and special offers, understand the in-house restaurant's operation to facilitate guests' dining reservations and to make recommendations, and be proficient with operating the switchboard. You will ensure keys are handed back on guests' departure.

• Address - Residence Inn/SpringHill Residence Inn by Marriott 11895 N. Meridian St. Carmel, IN 46032
• Joining: Immediately !!!
• NOTE - The interview is in-person only. No virtual hirings.

Front Desk Agent Responsibilities:

• Greeting and thanking guests in a sincere, friendly manner.
• Checking guests in on arrival and out on departure.
• Posting charges to appropriate guest accounts.
• Anticipating and addressing guests' needs, and resolving their problems and complaints.
• Assisting guests with disabilities.
• Operating switchboard and assisting with inquiries.
• Assisting the reservations manager with taking reservations.
• Collaborating and communicating with other internal departments to ensure guest satisfaction.
• Complying with company procedures and safety policies.
• Performing duties on a daily checklist.

Job Qualification :

Front Desk Agent Requirements:

• High school diploma or suitable equivalent.
• 1+ years of front desk agent experience preferred.
• Well-groomed, professional appearance.
• Outstanding written and verbal communication skills.
• Team player.
• Physically agile, and able to stand for extended periods.
• Available to work shifts, over weekends, and on public holidays.