Front Desk Agent Night Auditor11PM7AM

SHRI JI SPRINGTOWN LLC; Livermore (CA); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

401(k) matching

Employee discounts

Flexible schedule

Free uniforms

Paid time off

Career advancement opportunities

Competitive compensation

Job summary

SHRI JI SPRINGTOWN LLC in Livermore, California, is seeking a Front Desk Agent to provide exceptional service to hotel guests. Responsibilities include assisting with check-in/check-out, processing payments, communicating with housekeeping, and answering guest inquiries. Candidates should be friendly, outgoing, and knowledgeable of hospitality standards, with strong communication skills. The position offers benefits like 401(k) matching, flexible scheduling, and competitive compensation.

Qualifications

• Must possess excellent communication skills.
• Able to resolve issues with a customer-focused orientation.
• Ability to stay positive in challenging situations.

Responsibilities

• Assist guests with check-in and check-out processes.
• Monitor and maintain knowledge of hotel operations.
• Build rapport with guests to identify their needs.

Skills

Friendly and outgoing personality

Familiarity with hospitality industry standards

Proficient in English

Computer literacy

Customer-focused orientation

Ability to lift 30 pounds

Job description

Benefits

• 401(k) matching
• Employee discounts
• Flexible schedule
• Free uniforms
• Paid time off
• Shift: Night Auditor only (11PM-7AM)
• Benefits/Perks
• Flexible Scheduling
• Career Advancement Opportunities
• Competitive Compensation

Job Summary

We are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping staff to coordinate room availability, answering guest inquiries, and completing paperwork promptly and accurately. The Front Desk Agent must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with an exceptional customer service experience.

Responsibilities

• Monitor the maintain knowledge of hotel operations and activities
• Take reservations and answer questions via phone, email, and in-person
• Build rapport with guests and identify their needs through friendly conversation and open-ended questions
• Describe the features and amenities of guest rooms
• Ensure compliance with health and quality standards

Qualifications

• Friendly and outgoing personality
• Familiarity with hospitality industry standards
• Proficient in English; knowledge of other languages is a plus
• Computer literacy
• Able to resolve issues with a customer-focused orientation
• Able to lift 30 pounds