Front Desk Agent- Part time

Innvite Hospitality; Zanesville (OH); On-site; USD 26,000 - 34,000; Full time

Job summary

Innvite Hospitality in Ohio seeks a Front Desk Associate to warmly welcome guests, handle check-in/check-out, manage reservations and front desk operations.

You will perform PMS tasks, cash handling, switchboard duties, nightly audits, and maintain a neat lobby while delivering courteous service. This role requires clear English, basic math, computer skills, and the ability to multitask under busy periods; prior night audit or accounting training is a plus.

Qualifications

• Fluent verbal and written English (Spanish bonus).
• Basic math skills.
• Handwriting ability.
• Computer skills, keyboard and typing.
• Operate a 10-key calculator.
• Hospitable, civil contact with the public.
• Ability to work independently, with little supervision.
• Ability to complete multiple tasks simultaneously.
• Night Audit / Basic Accounting skills training.

Responsibilities

• Check-in and check-out guests according to hotel standards.
• Operate PMS and perform front desk tasks accurately.
• Handle cash and credit card transactions.
• Answer switchboard calls with telephone etiquette.
• Follow front office emergency/security procedures.
• Process reservations for guests and meeting rooms.
• Assist with administrative duties as assigned by management.
• Keep front desk and lobby neat and tidy daily.
• Set up breakfast bar and monitor bar/table cleanliness.
• Perform minor decision making as needed.
• Take group reservations and set up blocks.
• Sell guest rooms for new arrivals and phone inquiries.
• Follow policies and procedures in the employee handbook.
• Maintain neat, clean appearance and nametag.
• Operate laundry as directed.
• Maintain professional attitude with guests, associates and vendors.

Skills

English fluency

Basic math

Handwriting

Computer skills

10-key calculator

Customer service

Independent work

Multitasking

Night audit training

Job description

We'd like to welcome you to join our friendly team of Hospitality!

Required Tasks: According to Hotel Standards:

• Guest Check-in & Check-out
• PMS Operations
• Cash Handling & Credit Card Transactions
• Switchboard Operation and Telephone Etiquette
• Front Office Emergency/Security Procedures
• Reservations-Guest Rooms and Meeting Rooms
• Assist with Administrative Duties as assigned by Management
• Keep Front Desk Area& Lobby Neat & Tidy and Clean Daily
• Set up Breakfast Bar or Refill/Monitor Cleanliness of Bar & Tables
• Minor Decision Making
• Take Group Reservations & Set up Group Blocks
• Sales of Guest Rooms with New Arrivals and Phone Inquiries
• Follow All Policies & Procedures as Outlined in the Employee Handbook
• Must be Neat, Clean & Well-Groomed in Proper, Clean Uniform with Nametag
• Operate Laundry as Directed
• Maintain a Professional Attitude to all Guests, Associates & Vendors

Required Skills:

• Fluent Verbal & Written Communication in Proper English (Spanish, if possible)
• Basic Math
• Hand Writing
• Computer Skills/Keyboard/Typing Skills
• Operate a 10 Key Calculator
• Hospitable, Civil Contact with the Public
• Ability to Work Independently, with Little to no Supervision
• Ability to Complete Multiple Tasks Simultaneously
• Night Audit/Basic Accounting Skills/Training

Physical Requirements:

• Neck: Bending & Twisting
• Arms: Reaching, Bending, Light Carrying, Pushing, Pulling
• Hands: Finger Dexterity, Grasping
• Trunk: Bending & Twisting
• Legs: Normal Balance, Crouching or Kneeling
• Feet: Standing For Long Periods, Walking, Climbing Stairs
• Auditory: Ability to Read & Comprehend Emergency & Security Information Including Labels & Directions; Ability to Communicate in Emergency Situations & to Supervisor in English.
• Hearing: Ability to Hear Emergency Alarms, Telephone & Conversation

Vision: Legal Normal Vision with or without Accommodation