Front Desk Agent/Night Auditor

Innvite Hospitality; Zanesville (OH); On-site; USD 24,000 - 32,000; Full time

Job summary

Invvite Hospitality is seeking a front desk professional to support guest check-in/check-out, PMS operations, and daily front office tasks in a hospitality setting in Ohio. The role requires strong English communication, basic math, and the ability to multi-task while maintaining a neat lobby and professional demeanor.

Responsibilities include reservations, cash handling, and coordinating breakfast service, with emphasis on guest satisfaction and adherence to policies.

Qualifications

• Fluent verbal and written English is required; Spanish preferred.
• Basic math and handwriting skills are needed for guest transactions.
• Computer skills, keyboard proficiency and typing ability are essential.
• Ability to operate a 10-key calculator accurately.
• Hospitable, civil contact with guests and the public is needed.
• Ability to work independently with minimal supervision.
• Capable of handling multiple tasks simultaneously.
• Night audit/basic accounting training or experience is a plus.

Responsibilities

• Guest check-in and check-out according to hotel standards.
• Manage PMS operations and cash handling/credit card transactions.
• Switchboard operation and telephone etiquette.
• Follow front office procedures and security protocols.
• Take group reservations and set up blocks; upsell rooms.
• Assist with administrative duties as assigned by management.
• Maintain front desk and lobby neat and tidy; monitor breakfast area.
• Operate laundry as directed; maintain professional attitude.
• Follow employee handbook policies and procedures.

Skills

Fluent English

Basic Math

Hand Writing

Computer Skills

10 Key Calculator

Hospitable & Civil Demeanor

Independent Work

Multi-tasking

Night Audit / Basic Accounting

Job description

We'd like to welcome you to join our friendly team of Hospitality!

Required Tasks: According to Hotel Standards:

• Guest Check-in & Check-out
• PMS Operations
• Cash Handling & Credit Card Transactions
• Switchboard Operation and Telephone Etiquette
• Front Office Emergency/Security Procedures
• Reservations-Guest Rooms and Meeting Rooms
• Assist with Administrative Duties as assigned by Management
• Keep Front Desk Area& Lobby Neat & Tidy and Clean Daily
• Set up Breakfast Bar or Refill/Monitor Cleanliness of Bar & Tables
• Minor Decision Making
• Take Group Reservations & Set up Group Blocks
• Sales of Guest Rooms with New Arrivals and Phone Inquiries
• Follow All Policies & Procedures as Outlined in the Employee Handbook
• Must be Neat, Clean & Well-Groomed in Proper, Clean Uniform with Nametag
• Operate Laundry as Directed
• Maintain a Professional Attitude to all Guests, Associates & Vendors

Required Skills:

• Fluent Verbal & Written Communication in Proper English (Spanish, if possible)
• Basic Math
• Hand Writing
• Computer Skills/Keyboard/Typing Skills
• Operate a 10 Key Calculator
• Hospitable, Civil Contact with the Public
• Ability to Work Independently, with Little to no Supervision
• Ability to Complete Multiple Tasks Simultaneously
• Night Audit/Basic Accounting Skills/Training

Physical Requirements:

• Neck: Bending & Twisting
• Arms: Reaching, Bending, Light Carrying, Pushing, Pulling
• Hands: Finger Dexterity, Grasping
• Trunk: Bending & Twisting
• Legs: Normal Balance, Crouching or Kneeling
• Feet: Standing For Long Periods, Walking, Climbing Stairs
• Auditory: Ability to Read & Comprehend Emergency & Security Information Including Labels & Directions; Ability to Communicate in Emergency Situations & to Supervisor in English.
• Hearing: Ability to Hear Emergency Alarms, Telephone & Conversation

Vision: Legal Normal Vision with or without Accommodation