Front Desk Agent

Acqualina Resort & Residences on the Beach

Florida

On-site

USD 28,000 - 36,000

Full time

5 hours ago

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Benefits offered by this job

Competitive wages

Medical insurance

Dental insurance

Vision insurance

Life insurance

401K program

Paid holidays & vacation

Tuition reimbursement

Parking & meals

Job summary

Acqualina Resort & Residences on the Beach seeks a Front Desk Agent to warmly welcome guests, handle check-in/check-out, and process payments according to hotel standards.

The role requires English fluency, strong communication, attention to detail, and teamwork in a fast-paced luxury environment. Prior hospitality experience is preferred and CPR certification is a plus.

Qualifications

High school diploma or equivalent.
Computer basic arithmetic.
Fluency in English both verbally and non-verbally.
Provide legible communication and directions.
Ability to perform duties with accuracy, speed and attention to detail.
Prioritize and organize tasks.
Remain calm and resolve problems using good judgment.
Follow directions thoroughly.
Understand guest needs and service expectations.
Work well with others and with minimal supervision.
Input/access information in PMS/POS systems.

Responsibilities

Check-in/check-out hotel guests courteously and efficiently.
Process all payments according to established hotel requirements.
Provide information and assistance to all guests and visitors.

Skills

Fluency in English

Attention to detail

Team player

Clear communication

Problem solving

Education

High school graduate or equivalent

Some college or training in Hospitality Industry

Tools

Property management system

Job description

We are committed to invest in our people to develop a happy and prosperous future. We support you every step of the way in your career journey and offer benefits and unique learning and development opportunities that include:

Competitive Wages Medical, Dental, Vision Insurance Life Insurance 401K Program Paid Holidays and Vacation Outstanding Recognition and Awards Program Effective Training Programs Tuition Reimbursement Complimentary Parking and Meals in Dedicated Employee Restaurant Preferred Pricing on Food and Beverage, Spa Treatments and Retail Purchases Management Programs to Progress on Your Career Journey Health and Wellness Fairs

JOB OVERVIEW

Check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements. Provide information and assistance to all guests and visitors.

WORK ENVIRONMENT

Front Desk and Back Office Areas, Guest Rooms and all Public Areas.

KEY RELATIONSHIPS

Internal: Staff in Front Desk area, Bell/Door, Transportation, PBX Staff, Concierge, Reservations, Hotel Assistant Managers, Sales & Catering, Housekeeping, Restaurants, Accounting, Engineering, and Security.

External: Hotel guests/visitors, Tour company representatives, Limousine service personnel, other hotels.

QUALIFICATIONS

High school graduate or equivalent vocational training certificate.
Computer basic arithmetic.
Fluency in English both verbally and non-verbally.
Provide legible communication and directions.
Ability to:
perform job functions with attention to detail, speed and accuracy.
prioritize and organize.
be a clear thinker, remaining calm and resolving problems using good judgment.
follow directions thoroughly.
understand guest’s service needs.
work cohesively with co-workers as part of a team.
work with minimal supervision.
maintain confidentiality of guest information and pertinent hotel data.
Ability to input and access information in the property management system/computers/point of sales system.
Some college or training in Hospitality Industry.
Previous experience as Front Desk Agent.
Previous cashiering experience.
Fluency in a foreign language, preferably Spanish/Russian/Portuguese.
Ability to suggestively sell.
Certification in CPR.
Previous guest relations training.

WE PREPARE, INSPIRE, EMPOWER, ENTRUST IN YOU!JOIN OUR DREAM MAKER CULTURE ©

JOB OVERVIEW

Check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements. Provide information and assistance to all guests and visitors.

REPORTS TO

Front Office Manager/Assistant Front Office Manager.

WORK ENVIRONMENT

Front Desk and Back Office Areas, Guest Rooms and all Public Areas.

KEY RELATIONSHIPS

External: Hotel guests/visitors, Tour company representatives, Limousine service personnel, other hotels.

QUALIFICATIONS

Essential

High school graduate or equivalent vocational training certificate.
Computer basic arithmetic.
Fluency in English both verbally and non-verbally.
Provide legible communication and directions.
Ability to:
perform job functions with attention to detail, speed and accuracy.
prioritize and organize.
be a clear thinker, remaining calm and resolving problems using good judgment.
follow directions thoroughly.
understand guest’s service needs.
work cohesively with co-workers as part of a team.
work with minimal supervision.
maintain confidentiality of guest information and pertinent hotel data.
Ability to input and access information in the property management system/computers/point of sales system.

Desirable

Some college or training in Hospitality Industry.
Previous experience as Front Desk Agent.
Previous cashiering experience.
Fluency in a foreign language, preferably Spanish/Russian/Portuguese.
Ability to suggestively sell.
Certification in CPR.
Previous guest relations training.

PHYSICAL ABILITIES

Essential

Frequent standing and walking throughout shift.
Endure various physical movements throughout the work areas.
Reach overhead and extension up to 30 inches complete tasks at different levels.
Remain in stationary position for up to 8 hours throughout work shift.
Satisfactorily communicate with guests,