Front Desk Agent

Innvite Hospitality; Dublin (OH); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Guaranteed bonus

Career development opportunities

Job summary

Invnite Hospitality in Dublin, OH is seeking a front desk associate to handle guest check-in/check-out, PMS operations, and day-to-day front desk tasks.

The role offers guaranteed bonus and career development opportunities, full-time employment, and shifts across three times. Ideal candidates will have fluent English, basic math, and strong customer service orientation.

Qualifications

• Fluent verbal and written English required; Spanish preferred.
• Basic math skills.
• Clear handwriting.
• Computer/keyboard typing proficiency.
• Ability to operate a 10-key calculator.
• Strong hospitable communication with guests.
• Ability to work independently with minimal supervision.
• Ability to multitask effectively.
• Night audit and basic accounting training provided or required.

Responsibilities

• Check-in and check-out guests.
• PMS operations.
• Cash handling and credit card transactions.
• Switchboard operation and telephone etiquette.
• Front desk emergencies/security procedures.
• Reservations for guest rooms and meeting rooms.
• Assist with administrative duties as assigned by management.
• Keep front desk area neat, clean and organized daily.
• Minor decision making as needed.

Skills

Fluent verbal & written communication

Basic math

Hand writing

Computer skills/typing

10 key calculator

Hospitable customer service

Independent work

Multitasking

Night audit/basic accounting

Job description

Guaranteed bonus and career development opportunities are offered.

Employment type: Full time.

Pay rate: $14/hour.

Shifts: Ability to work any of the 3 shifts.

• Guest Check-in & Check-out
• PMS Operations
• Cash Handling & Credit Card Transactions
• Switchboard Operation and Telephone Etiquette
• Front Office Emergency/Security Procedures
• Reservations-Guest Rooms and Meeting Rooms
• Assist with Administrative Duties as assigned by Management
• Keep Front Desk Area& Lobby Neat & Tidy and Clean Daily
• Minor Decision Making
• Take Group Reservations & Set up Group Blocks
• Sales of Guest Rooms with New Arrivals and Phone Inquiries
• Follow All Policies & Procedures as Outlined in the Employee Handbook
• Must be Neat, Clean & Well-Groomed in Proper, Clean Uniform with Name tag
• Operate Laundry as Directed
• Maintain a Professional and Hospitable Attitude to all Guests, Associates & Vendors

Required Skills:

• Fluent Verbal & Written Communication in Proper English (Spanish, if possible)
• Basic Math
• Hand Writing
• Computer Skills/Keyboard/Typing Skills
• Operate a 10 Key Calculator
• Hospitable, Civil Contact with the Public
• Ability to Work Independently, with Little to no Supervision
• Ability to Complete Multiple Tasks Simultaneously
• Night Audit/Basic Accounting Skills/Training