Front Desk Agent

Innvite Hospitality; Obetz (OH); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Guaranteed bonus

Career development opportunities

Job summary

Innvite Hospitality in Ohio is seeking a Front Desk Associate to support guest check-in/out, reservations, and daily PMS operations while delivering a warm, professional experience. You will handle guest inquiries, cash/credit transactions, and maintain a tidy front desk area with a courteous demeanor.

Ideal candidates are fluent in English, able to multitask, and comfortable working a variety of shifts. Spanish-speaking ability is a plus and prior hotel front desk experience is welcomed.

Qualifications

• Fluent verbal and written English communication.
• Basic Math.
• Hand writing.
• Computer skills/keyboard/typing.
• Operate a 10 key calculator.
• Hospitable, civil contact with the public.
• Ability to work independently with little supervision.
• Ability to multitask.

Responsibilities

• Guest check-in & check-out
• PMS operations
• Cash handling & credit card transactions
• Switchboard operation and telephone etiquette
• Front office emergency/security procedures
• Reservations – Guest rooms and meeting rooms
• Assist with administrative duties as assigned by management
• Keep front desk area, lobby neat & tidy and clean daily
• Minor decision making
• Take group reservations & set up group blocks
• Sales of guest rooms with new arrivals and phone inquiries
• Follow all policies & procedures as outlined in the Employee Handbook
• Must be neat, clean & well-groomed in proper uniform with name tag
• Operate laundry as directed
• Maintain a professional and hospitable attitude to all guests, associates & vendors

Job description

Great opportunity for Hospitality Career path.

• Must be able to work any of the 3 shifts \"AM,PM & Night\"


• Guaranteed bonus and career development opportunities are offered


• Employment type: Full time


• Pay rate: $14/hour

Duties & responsibilities:

• Guest Check-in & Check-out


• PMS Operations


• Cash Handling & Credit Card Transactions


• Switchboard Operation and Telephone Etiquette


• Front Office Emergency/Security Procedures


• Reservations-Guest Rooms and Meeting Rooms


• Assist with Administrative Duties as assigned by Management


• Keep Front Desk Area& Lobby Neat & Tidy and Clean Daily


• Minor Decision Making


• Take Group Reservations & Set up Group Blocks


• Sales of Guest Rooms with New Arrivals and Phone Inquiries


• Follow All Policies & Procedures as Outlined in the Employee Handbook


• Must be Neat, Clean & Well-Groomed in Proper, Clean Uniform with Name tag


• Operate Laundry as Directed


• Maintain a Professional and Hospitable Attitude to all Guests, Associates & Vendors

Required Skills:

• Fluent Verbal & Written Communication in Proper English (Spanish, if possible)


• Basic Math


• Hand Writing


• Computer Skills/Keyboard/Typing Skills


• Operate a 10 Key Calculator


• Hospitable, Civil Contact with the Public


• Ability to Work Independently, with Little to no Supervision


• Ability to Complete Multiple Tasks Simultaneously


• Night Audit/Basic Accounting Skills/Training