Front Desk Agent - Part-time

Hilton Garden Inn Flint Downtown; Flint (MI); On-site; USD 27,000 - 36,000; Full time

Job summary

Hilton Garden Inn Flint Downtown is seeking a Front Desk Agent to warmly greet guests, complete registrations, and assist with checkout to ensure precise billing and outstanding service.

You will know room types, rates and local attractions; use up-selling techniques to increase occupancy; respond to inquiries promptly; and handle guest concerns with diplomacy.

Teamwork, flexible shifts, and a professional, guest-focused demeanor are essential.

Qualifications

• Experience in hospitality or front desk preferred.
• Excellent communication and problem-solving abilities.
• Ability to multitask and use a POS system.

Responsibilities

• Greet guests and complete the registration process to include inputting and retrieving information, confirming guest details and room rate, assigning rooms, coding keys, and providing a welcome packet.
• Assist guests with checkout, ensuring rooms and services are correctly accounted, processing payments and handling different forms of payment.
• Demonstrate knowledge of room types, rates, packages and local information; answer guest questions and inquiries.
• Use up-selling techniques to promote hotel services and facilities and maximize occupancy.
• Respond to guest inquiries and requests promptly and resolve issues with courtesy and efficiency.
• Handle guest complaints and negotiate solutions for guest satisfaction.
• Receive, input, relay messages to guests.

Skills

Customer service

Communication

Teamwork

Flexibility

Job description

Description

A Front Desk Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing?

As a Front Desk Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
• Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
• Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
• Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
• Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
• Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
• Receive, input, retrieve and relay messages to guests

Behaviors

Team Player

Works well as a member of a group

Dedicated

Devoted to a task or purpose with loyalty or integrity

Self-Starter

Inspired to perform without outside help

Flexibility

Inspired to perform well when granted the ability to set your own schedule and goals

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.