Part Time - Front Desk Agent

Hyatt Place Pasadena; Pasadena (CA); On-site; USD 22,000 - 30,000; Full time

Job summary

Hyatt Place Pasadena is seeking a friendly Hotel Front Desk Agent to warmly welcome guests, check them in and out, and answer questions about local amenities.

You will use hotel software to register reservations, handle guest requests, and communicate clearly with team members to ensure a smooth stay.

Qualifications

• Excellent communication and organizational skills.
• Strong interpersonal and problem-solving abilities.
• Highly responsible and reliable.
• Ability to remain calm while under pressure.
• Ability to work cohesively as part of a team.

Responsibilities

• Check in customers using computer programs and equipment and provide guests with directions to their room.
• Answering phones and transfer calls accordingly.
• Inform customers of all on-site amenities and any relevant information that is needed to use them.
• Handle and resolve guest complaints.
• Respond to maintenance requests from current guests and contact technicians to fix broken fixtures in guest rooms.
• Stock and maintain gift shop area clean.
• Invoice and bill guests for their stay and services used.
• Communicate with guests to better understand their individual needs to provide them with the best service possible.

Skills

Excellent communication

Organizational skills

Interpersonal skills

Problem-solving

Calm under pressure

Teamwork

Reliability

Job description

Description

Summary/Objective

A Hotel Front Desk Agent is usually the first person who greets you when you walk into a hotel. Their key duties include distributing room keys, registering guests, and verifying reservations. They are also tasked with helping guests with any questions or complaints.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Check in customers using computer programs and equipment and provide guests with directions to their room.
• Answering phones and transfer calls accordingly.
• Inform customers of all on-site amenities and any relevant information that is needed to use them.
• Handle and resolve guest complaints.
• Respond to maintenance requests from current guests and contact technicians to fix broken fixtures in guest rooms.
• Stock and maintain gift shop area clean.
• Invoice and bill guests for their stay and services used.
• Communicate with guests to better understand their individual needs to provide them with the best service possible.
• Excellent communication and organizational skills.
• Strong interpersonal and problem-solving abilities.
• Highly responsible and reliable.
• Ability to remain calm while under pressure
• Ability to work cohesively as part of a team.

Work environment

• Ability to stand for most of your shift.
• Hotels operate 24/7 therefore schedules may at times fluctuate based on the needs of the business.
• Standing, walking, bending, stretching, twist, or lifting as much as 25lbs. throughout your scheduled shift.