Front Desk Agent

Crescent Hotels & Resorts; Saint Pete Beach (FL); On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

Free Parking

Matching 401-K

Room Discounts

Job summary

Crescent Hotels & Resorts is seeking a Guest Services Agent to greet, register, and assist guests at the front desk with a focus on outstanding service. You will handle check-in/check-out, payments, and provide accurate information about rates, rooms, and local amenities.

Role requires a friendly, professional demeanor and the ability to upsell hotel services to maximize occupancy. Flexible schedule including nights and weekends is required.

Qualifications

• Front Desk experience preferred.

Responsibilities

• Greet guests and complete the registration process, including inputting and retrieving information from the computer and confirming guest details.
• Assist guests with check-out, process payments, and handle various forms of payment including foreign currency and gift certificates.
• Demonstrate knowledge of hotel information, room categories, rates, and local area; answer questions and provide recommendations.
• Use up-selling techniques to promote hotel services and maximize occupancy.
• Respond to guest inquiries and resolve issues in a timely, friendly manner; field complaints and negotiate solutions.
• Receive, input, relay messages to guests; work a flexible schedule including nights, holidays, and weekends.

Skills

Front Desk Experience

Job description

As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

Key Responsibilities

• Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
• Assist guests with check‑out including, but not limited to, ensuring rooms and services are correctly accounted, using the point‑of‑sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
• Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
• Use up‑selling techniques to promote hotel services and facilities and to maximize room occupancy
• Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
• Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
• Receive, input, retrieve and relay messages to guests
• Must be able to work a flexible schedule that includes night, holidays and weekends

Front Desk Agent Experience preferred

NOTE: This description excludes non‑essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all‑inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job‑related duties may be assigned by the associate's supervisor.

Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an "at will" associate.

Benefits

• Free Parking
• Matching 401-K
• Room Discounts

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.