Front Desk Agent - Part-time

Crescent Hotels & Resorts; Flint (MI); Presencial; USD 27 000 - 38 000; Tempo integral

Resumo da oferta

Crescent Hotels & Resorts is seeking a Front Desk Agent in Flint, MI to warmly greet guests, complete registration, and assist with check-out while upholding exceptional service standards. You will utilize the POS system, share local knowledge, and promote hotel services to maximize occupancy.

This role emphasizes a team-oriented, flexible attitude, strong communication, and the ability to resolve guest issues quickly and professionally in a busy hotel environment.

Qualificações

• Excellent communication and guest service skills.
• Ability to upsell and handle payments accurately.
• Flexibility to work evenings, weekends, and holidays.

Responsabilidades

• Greet guests and complete the registration process, including room selection and key coding.
• Assist guests with check-out, process payments and currency conversions.
• Provide hotel information and answer questions about rooms and local area.
• Upsell hotel services to maximize occupancy.
• Handle guest inquiries, resolve issues, and document messages.
• Field guest complaints and negotiate solutions for satisfaction.

Conhecimentos

Team Player

Dedicated

Self-Starter

Flexibility

Descrição da oferta de emprego

Description

A Front Desk Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing?

As a Front Desk Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
• Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
• Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
• Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
• Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
• Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
• Receive, input, retrieve and relay messages to guests

Behaviors

Team Player

: Works well as a member of a group

Dedicated

: Devoted to a task or purpose with loyalty or integrity

Self-Starter

: Inspired to perform without outside help

Flexibility

: Inspired to perform well when granted the ability to set your own schedule and goals

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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