Part Time - Front Desk Agent

Ensemble; Pasadena, Northern (CA, KY); Hybrid; USD 32,000 - 52,000; Full time

Job summary

Ensemble in Pasadena is seeking a Hotel Front Desk Agent to greet guests, process registrations, and manage inquiries with professionalism.

You will handle check-ins/outs, answer calls, and inform guests about amenities, while resolving issues and communicating effectively to ensure a superior guest experience. The role requires teamwork, reliability, and the ability to stay calm under pressure.

Qualifications

• Experience in guest-facing roles or hospitality preferred.
• Strong verbal and written communication skills.
• Ability to handle guest requests with professionalism and courtesy.

Responsibilities

• Check in customers using computer systems and provide directions to rooms.
• Answer phones and transfer calls appropriately.
• Inform guests of on-site amenities and services.
• Resolve guest complaints calmly and efficiently.
• Coordinate with maintenance to address room issues.
• Invoice guests for their stay and services used.
• Communicate with guests to understand needs and provide excellent service.

Skills

Customer service

Communication

Problem solving

Job description

Description

Summary/Objective

A Hotel Front Desk Agent is usually the first person who greets you when you walk into a hotel. Their key duties include distributing room keys, registering guests, and verifying reservations. They are also tasked with helping guests with any questions or complaints.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Check in customers using computer programs and equipment and provide guests with directions to their room.
• Answering phones and transfer calls accordingly.
• Inform customers of all on-site amenities and any relevant information that is needed to use them.
• Handle and resolve guest complaints.
• Respond to maintenance requests from current guests and contact technicians to fix broken fixtures in guest rooms.
• Stock and maintain gift shop area clean.
• Invoice and bill guests for their stay and services used.
• Communicate with guests to better understand their individual needs to provide them with the best service possible.
• Excellent communication and organizational skills.
• Strong interpersonal and problem-solving abilities.
• Highly responsible and reliable.
• Ability to remain calm while under pressure
• Ability to work cohesively as part of a team.

Work environment

• Ability to stand for most of your shift.
• Hotels operate 24/7 therefore schedules may at times fluctuate based on the needs of the business.
• Standing, walking, bending, stretching, twist, or lifting as much as 25lbs. throughout your scheduled shift.