Front Desk Agent

The Crescent Hotels Group; Flint, Northern (MI, KY); Hybrid; USD 26.000 - 38.000; Vollzeit

Zusammenfassung

The Crescent Hotels Group is seeking a Front Desk Agent to welcome and register guests, and to handle guest checkout while supporting ongoing profitability.

You will input and verify guest information, confirm rates, assist with room selection, and provide a welcoming hotel experience with accurate payment handling and local knowledge.

Aufgaben

• Greet guests and complete the registration process, including inputting and retrieving information in the computer, confirming guest info and rate, choosing rooms, coding keys, promoting marketing programs, and giving a room location overview.
• Assist guests with check-out, ensuring rooms and services are billed correctly, processing payments, and handling various payment forms including currency conversions.
• Demonstrate knowledge of hotel information such as room types, rates, packages and local area; answer guest questions.
• Use up-selling techniques to promote hotel services and maximize occupancy.
• Respond to guest inquiries and requests, resolving issues in a timely, friendly manner.
• Handle guest complaints, conduct research and negotiate solutions for guest satisfaction, and relay messages as needed.

Jobbeschreibung

Description

A Front Desk Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing?

As a Front Desk Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
• Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
• Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
• Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
• Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
• Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
• Receive, input, retrieve and relay messages to guests

Behaviors

• Team Player: Works well as a member of a group (Preferred)
• Dedicated: Devoted to a task or purpose with loyalty or integrity (Preferred)

Motivations

• Preferred

  Self-Starter: Inspired to perform without outside help

• Preferred

  Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.

Source: Crescent Hotels & Resorts