Front Desk Agent - Part Time

Prismhr Hire; Chicago (IL); On-site; USD 17,000 - 25,000; Part time

Job summary

Prismhr Hire in Chicago is seeking a personable front desk associate to ensure a welcoming, seamless guest experience from arrival to departure. The role emphasizes accuracy, courtesy, and hospitality in a fast-paced setting.

You will greet guests, manage check-in/out, answer inquiries, and handle reservations and payments while coordinating with housekeeping and other departments to support guest needs.

Qualifications

• Strong customer service and communication skills.
• Friendly, professional, and approachable demeanor.
• Ability to multitask and stay organized in a fast-paced environment.
• Basic computer skills and comfort learning property management systems.
• Attention to detail and accuracy with cash handling and administrative tasks.
• Ability to work independently and as part of a team.
• Flexibility to work varied shifts, including evenings, weekends, and holidays as needed.

Responsibilities

• Greet guests warmly and provide professional, friendly service throughout their stay.
• Handle check-in and check-out procedures efficiently and accurately.
• Answer guest questions, provide information about hotel services, and assist with special requests when possible.
• Manage phone calls, emails, and in-person inquiries in a courteous and timely manner.
• Process reservations, modifications, cancellations, and payment transactions.
• Maintain accurate guest records and update system information as needed.
• Coordinate with housekeeping, maintenance, and other departments to support guest needs.
• Address guest concerns calmly and professionally, escalating issues when appropriate.
• Follow hotel policies, procedures, and safety standards at all times.
• Help keep the front desk area organized, clean, and ready for service.

Skills

Customer service

Communication

Multitasking

Basic computer skills

Cash handling

Tools

Property management systems

Job description

We are seeking a personable and detail-oriented individual to join our team in a guest-facing role that helps create a welcoming and seamless experience from arrival to departure. This position is ideal for someone who enjoys working with people, staying organized, and contributing to a positive hospitality environment.

What You'll Do

• Greet guests warmly and provide professional, friendly service throughout their stay
• Handle check-in and check-out procedures efficiently and accurately
• Answer guest questions, provide information about hotel services, and assist with special requests when possible
• Manage phone calls, emails, and in-person inquiries in a courteous and timely manner
• Process reservations, modifications, cancellations, and payment transactions
• Maintain accurate guest records and update system information as needed
• Coordinate with housekeeping, maintenance, and other departments to support guest needs
• Address guest concerns calmly and professionally, escalating issues when appropriate
• Follow hotel policies, procedures, and safety standards at all times
• Help keep the front desk area organized, clean, and ready for service

What We're Looking For

• Strong customer service and communication skills
• Friendly, professional, and approachable demeanor
• Ability to multitask and stay organized in a fast-paced environment
• Basic computer skills and comfort learning property management systems
• Attention to detail and accuracy with cash handling and administrative tasks
• Ability to work independently and as part of a team
• Flexibility to work varied shifts, including evenings, weekends, and holidays as needed

Preferred Qualifications

• Previous experience in hospitality, customer service, or a front desk environment
• Familiarity with reservation systems or point-of-sale systems
• Experience handling guest concerns with professionalism and discretion

Why Join Us

In this part-time role, you'll have the opportunity to make a meaningful impact on the guest experience while working in a supportive team environment. We value professionalism, teamwork, and a commitment to excellent service.