Parttime Hotel Front Desk Associate

DOUBLETREE BY HILTON ANN ARBOR NORTH; Ann Arbor (MI); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Flexible part-time scheduling

Training and support

Team-oriented environment

Job summary

DOUBLETREE BY HILTON ANN ARBOR NORTH is seeking a friendly front desk team member for a part-time role in Ann Arbor, MI. You will greet guests, check in/out, answer calls, assist with reservations, and coordinate with housekeeping to ensure a smooth guest experience.

The ideal candidate has prior customer service experience, strong communication skills, basic computer abilities, and the capacity to stay organized in a fast-paced setting.

Qualifications

• Previous customer service experience, preferably in hospitality, retail, or a related environment.
• Basic computer skills and comfort using scheduling, reservation, or point-of-sale systems.
• Ability to handle guest concerns with professionalism and empathy.

Responsibilities

• Greet guests warmly and provide courteous, efficient service at the front desk
• Check guests in and out accurately while following established procedures
• Answer phone calls, respond to inquiries, and assist with reservation-related requests
• Provide information about hotel amenities, local attractions, and property policies
• Process payments, maintain accurate records, and handle basic cashiering duties
• Address guest concerns professionally and escalated issues when appropriate
• Coordinate with housekeeping, maintenance, and other departments to support guest needs
• Maintain a clean, organized, and professional front desk area
• Follow company standards for service, safety, confidentiality, and security

Skills

Customer service

Communication

Organization

Computer skills

Empathy

Flexibility

Attention to detail

Tools

Hotel PMS

Job description

We are seeking a professional, customer-focused individual to join our team in a front desk support role at a hospitality property. In this part-time position, you will help create a welcoming guest experience by providing attentive service, handling daily front desk operations, and supporting smooth communication between guests and hotel departments.

Responsibilities

• Greet guests warmly and provide courteous, efficient service at the front desk
• Check guests in and out accurately while following established procedures
• Answer phone calls, respond to inquiries, and assist with reservation-related requests
• Provide information about hotel amenities, local attractions, and property policies
• Process payments, maintain accurate records, and handle basic cashiering duties
• Address guest concerns professionally and escalated issues when appropriate
• Coordinate with housekeeping, maintenance, and other departments to support guest needs
• Maintain a clean, organized, and professional front desk area
• Follow company standards for service, safety, confidentiality, and security

Qualifications

• Previous customer service experience, preferably in hospitality, retail, or a related environment
• Strong communication and interpersonal skills
• Ability to remain organized, detail-oriented, and composed in a fast-paced setting
• Basic computer skills and comfort using scheduling, reservation, or point-of-sale systems
• Ability to handle guest concerns with professionalism and empathy
• Flexibility to work part-time shifts, including evenings, weekends, and holidays as needed
• Ability to stand for extended periods and perform routine front desk duties

Preferred Skills

• Experience with hotel property management systems
• Bilingual communication skills
• Knowledge of hospitality service standards
• Experience handling cash, credit card transactions, or night audit support

What We Offer

• A welcoming and team-oriented work environment
• Opportunity to build experience in the hospitality industry
• Training and support to help you succeed in the role
• Flexible part-time scheduling

Additional Information

We are committed to creating an inclusive workplace where all team members are treated with respect and have the opportunity to contribute meaningfully. If you enjoy helping others, staying organized, and working in a guest-facing environment, we encourage you to apply.