Front Desk Agent

Prismhr Hire; North Plymouth (MA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Training and development opportunities

Supportive team culture

Customer-focused environment

Job summary

Prismhr Hire seeks a friendly, professional front desk associate to create a welcoming first impression and support daily front office operations. You will greet guests, check them in/out, answer calls, and provide information on services and local area recommendations.

The role emphasizes professional service in a fast-paced environment with opportunities for training and development and a supportive team culture.

Qualifications

• High school diploma or equivalent preferred.
• Previous front desk or guest service experience preferred.
• Strong communication and interpersonal skills.
• Ability to stay professional and handle a busy environment.
• Detail-oriented with excellent organizational skills.
• Comfort using computers, phone systems, and basic office software.
• Flexible schedule as needed.

Responsibilities

• Greet guests and visitors in a courteous, professional, and welcoming manner.
• Check guests in and out efficiently with accurate information.
• Answer incoming calls, respond to inquiries, and direct messages appropriately.
• Provide information about services, amenities, policies, and local area recommendations.
• Assist with reservations, modifications, cancellations, and special requests as needed.
• Handle guest concerns with professionalism, empathy, and timely follow-up.
• Process payments, maintain records, and reconcile transactions.
• Coordinate with other departments to meet guest needs.
• Maintain an organized, clean, and professional front desk area.
• Support additional administrative and operational tasks as assigned.

Skills

Customer service

Communication

Multitasking

Attention to detail

Professionalism

Education

High school diploma or equivalent

Tools

MS Office

Reservation systems

Job description

We are seeking a friendly, professional, and detail-oriented individual to join our team in a guest-facing role. The ideal candidate will enjoy creating a welcoming first impression, supporting daily front office operations, and delivering outstanding service in a fast-paced environment.

Responsibilities

• Greet guests and visitors in a courteous, professional, and welcoming manner
• Check guests in and out efficiently while ensuring accurate information and a smooth experience
• Answer incoming calls, respond to inquiries, and direct messages appropriately
• Provide information about services, amenities, policies, and local area recommendations
• Assist with reservations, modifications, cancellations, and special requests as needed
• Handle guest concerns with professionalism, empathy, and timely follow-up
• Process payments, maintain accurate records, and reconcile transactions in accordance with procedures
• Coordinate with other departments to help ensure guest needs are met
• Maintain an organized, clean, and professional front desk area
• Support additional administrative and operational tasks as assigned

Qualifications

• Previous customer service or front office experience preferred
• Strong communication and interpersonal skills
• Ability to remain professional, courteous, and solution-focused in a busy environment
• Excellent attention to detail and organizational skills
• Comfort using computers, phone systems, and basic office software
• Ability to multitask and prioritize responsibilities effectively
• Dependable, punctual, and able to work a flexible schedule as needed
• High school diploma or equivalent preferred

What We Offer

• Opportunity to build experience in a customer-focused environment
• Supportive team culture
• Training and development opportunities
• A role where your professionalism and service skills make a meaningful impact every day