Front Desk Agent

Marriott Resorts Hospitality Corporation; Florida; On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Free on-site parking

Discount at all on-site Food & B&V

Complimentary soft drinks during each

Work shoe credit through Shoes for Cre

Company branded coat/jacket for outer/

Hats and sunscreen are provided

Bi-annual team building events

Quarterly celebrations, Associate of

Associate Appreciation Week

Guest Satisfaction Survey awards if de

Job summary

Marriott Vacations Worldwide is seeking a Guest Services Agent to assist Owners and guests with villa check-in/out, amenities, and local activities to craft memorable vacation experiences. You will respond to questions, coordinate with departments, and ensure guest satisfaction during their stay.

The role emphasizes guest service excellence, professional communication, and teamwork in a fast-paced property environment with comprehensive benefits and growth opportunities.

Qualifications

• Available to work various shifts, holidays, and both weekend days.
• Lift/Carry/Push/Pull items up to 25lbs as needed.

Responsibilities

• Checks Owners/guests into villas and reviews amenities, hours of operation, and local activities.
• Listens and responds to guests' questions and requests, coordinating with other departments to resolve issues.
• Identifies room features for guests and explains how to use them (keys, ice, vending).
• Follows up with Owners/guests to ensure satisfaction of requests or problems.
• Answers telephone calls and routes to proper departments.
• May assist with bellman and runner duties depending on location.

Job description

Hourly Rate: $20.05 Are you looking for a place where meaningful moments are made together? At Marriott Vacations Worldwide (MVW), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Guest Services Agent at MVW, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together. Where great benefits lead to a life fulfilled.

Competitive Pay Medical/Dental/Vision/401K opportunities Travel discounts Credit Union Membership Tuition Reimbursement Professional Counseling & Family Support Growth and Development Opportunities

• Benefit Eligibility will vary by position
• Site Specific Perks
• Free on-site parking
• Discount at all on-site Food & Beverage outlets
• Complimentary soft drinks during each shift
• Work shoe credit through Shoes for Crews twice a year
• Company branded coat/jacket for outdoor and travel roles
• Hats and sunscreen are provided, as needed
• Bi-annual team building events
• Quarterly celebrations, Associate of the Month, Associate Appreciation Week
• Guest Satisfaction Survey awards if department specific goals are met (up to $100 a month)

As a Guest Services Agent, a typical day will include:

• Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities.
• Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues.
• Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, etc.)
• Follows up with Owner/guests to ensure their requests or problems have been met to their satisfaction.
• Answers telephone calls and routes calls to the proper department as applicable.
• May be asked to assist with bellman and runner duties depending on facility or location.

Guest Experience and Company Standards

• Welcome and greet guests and anticipate and address their needs.
• Interact with colleagues and guests professionally and promptly.
• Contribute to team goals.
• Always follow company policies and safety procedures.

To Become a Guest Services Agent at MVW:

• Available to work various shifts, holidays, and both weekend days.
• Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.
• Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance.
• Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.
• Specific job duties may differ by property, size of team, or facility.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Where meaningful moments are made together. Our associates want more than fulfilling work. Like our Owners, Members and guests around the world, they want fulfilling lives. Vacations expand our world to new places, new possibilities, new connections. Along the way, they help us discover our best selves. Great vacations are the embodiment of a life, fulfilled.

Marriott Vacations Worldwide (NYSE: VAC) is a leading global vacation company. While our numbers tell some of the story, the heart of our success comes from the quality – and exceptional longevity – of our relationships with our associates and customers. Join us on our journey. FOR A LIFE FULFILLED. Creating vacations that move you.

20,000+ Associates worldwide Vacation Ownership 7 Iconic Brands Approximately 120 Vacation Ownership Resorts 700,000+ Owner families 90%+ Guest satisfaction score Exchange & Third-Party Management More than 3,200 affiliated resorts in over 90 countries and territories Approximately 1.6 million exchange network members