Front Desk Agent and Night Auditor Relief

Hospitality Team Members, Inc; United States; On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Complimentary work shoes

Company branded shirts

Sunscreen for outdoor associates

Meal subscription plan discounts

Monthly cell phone discounts

Fitness center discounts

Job summary

Marriott Vacations Worldwide is hiring a Guest Services Agent to welcome Owners and guests, assist with villa check-ins, and help create memorable vacation experiences.

The role emphasizes customer service, clear communication, and teamwork in a fast-paced hospitality environment at various MVW properties. On-site positions with opportunities for growth and benefits are provided.

Qualifications

• Experience in guest services or hospitality.
• Excellent communication and problem solving skills.
• Ability to multitask and stay calm under pressure.

Responsibilities

• Check guests into villas, review amenities and local activities.
• Listen and respond to guests' questions and coordinate with other departments.
• Explain room features and operating procedures to guests.
• Follow up with owners/guests to ensure requests are met.
• Answer telephone calls and route to the proper department.
• Assist with bellman and runner duties if needed.

Job description

Hourly Rate: $16.75

Are you looking for a place where meaningful moments are made together? At Marriott Vacations Worldwide (MVW), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Guest Services Agent at MVW, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together. Where great benefits lead to a life fulfilled. Competitive Pay Medical/Dental/Vision/401K opportunities Travel discounts Credit Union Membership Tuition Reimbursement Professional Counseling & Family Support Growth and Development Opportunities

*Benefit Eligibility will vary by position Site Specific Perks Complimentary work shoes Company branded shirts, coats, hats and sunscreen for outdoor associates Monthly cell phone discounts Fitness center discounts Meal subscription plan discounts

As a Guest Services Agent, a typical day will include:

• Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities.
• Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues.
• Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, etc.)
• Follows up with Owner/guests to ensure their requests or problems have been met to their satisfaction.
• Answers telephone calls and routes calls to the proper department as applicable.
• May be asked to assist with bellman and runner duties depending on facility or location.

Guest Experience and Company Standards

• Welcome and greet guests and anticipate and address their needs.
• Interact with colleagues and guests professionally and promptly.
• Contribute to team goals.
• Always follow company policies and safety procedures.

To Become a Guest Services Agent at MVW:

• Available to work various shifts, holidays, and both weekend days.
• Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.
• Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance.
• Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.
• Specific job duties may differ by property, size of team, or facility.

Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. We're in the business of creating happiness. For our nearly 100,000 Owner families and our many guests, and for our talented, passionate associates. Every day, we do work that has value, and we see it reflected in the smiling faces of the people whose lives we touch. And that makes for a truly fulfilling career. Join a growing, innovative company focused on leading the industry with genuine care - and with enthusiasm for the power of vacations to make life better. You'll enjoy competitive pay and benefits, career development opportunities, rewarding relationships, and a culture that promotes fun, work-life balance, respect, collaboration, and diversity.