Front Desk Agent/Night Auditor

A-1 Hospitality Group; The Dalles (OR); On-site; USD 22,041 - 30,307; Full time

Benefits offered by this job

Medical, Dental and Vision insurance

Paid Vacation after 90 days

Hotel Travel Discount Benefits after -

Sign-on bonus $200 after 90 days

Job summary

A-1 Hospitality Group is seeking an upbeat Front Desk Agent to manage all aspects of hotel guest accommodation. The role includes night and evening shifts, weekends, and holidays, with a $0.50 per hour night-shift bonus above the starting wage.

Benefits begin after 90 days of full-time employment, including medical, dental and vision coverage, paid vacation, and hotel travel discounts. A sign-on bonus of $200 is offered after 90 days with positive performance.

Qualifications

• Experience as Front Desk Agent or similar role.
• Experience with hotel reservations software (Opera, OnQ, Fosse).
• Excellent communication and organizational skills.
• Bilingual preferred.

Responsibilities

• Perform all check-in and check-out tasks.
• Manage online and phone reservations.
• Inform guests about payment methods and verify their payment information.
• Welcome guests with a friendly attitude.
• Answer questions about facilities.
• Respond to complaints professionally.
• Coordinate with housekeeping to prepare rooms.

Skills

Communication skills

Organizational skills

Bilingual

Tools

Opera

OnQ

Fosse

Job description

Benefits

• Medical, Dental and Vision insurance after 90 days of full time employment.
• Paid Vacation after 90 days of full time employment.
• Hotel Travel Discount Benefits after 90 days of employment.

Position Summary

We are looking to add an upbeat Front Desk Agent to our team to manage all aspects of hotel guest’s accommodation. This position will include nights and evening shifts, as well as weekends and holidays as required. Night shifts will include a fifty cent bonus per hour above the starting wage.

• $200.00 sign-on bonus after 90 days of employment with positive performance review and no missed shifts or call-outs.

Responsibilities

• Perform all check-in and check-out tasks.
• Manage online and phone reservations.
• Inform guests about payment methods and verify their payment information.
• Welcome guests to our property with a friendly smile and upbeat attitude.
• Answer all questions about the facilities.
• Respond to complaints in a timely and professional manner.
• Liaise with our housekeeping staff to ensure all rooms are prepared to accommodate our valued guests.

Qualifications

• Prior experience as a Hotel Front Desk Agent, Receptionist, or similar role (Preferred).
• Experience with hotel reservations software, like Opera, OnQ or Fosse (Preferred).
• Excellent communication and organizational skills.
• Bilingual (Preferred).
• Reliable transportation to and from the property.
• Must present self with professional hygiene and appearance.
• Determination to succeed and grow as a valued team member.

Equal Opportunity

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.