Front Desk Agent/Night Auditor - PART-TIME

Blue Sky Hospitality Solutions; Mobile (AL); On-site; USD 15,911 - 22,661; Part time

Job summary

Blue Sky Hospitality Solutions is seeking a dynamic Hotel Front Desk Agent / Auditor in Mobile, AL. This part-time role requires excellent customer service skills, with flexible shifts available including mornings, evenings, nights, and weekends.

The candidate will manage guest check-ins, oversee reservations, and ensure a pleasant stay for all guests. Prior hotel experience and proficiency with reservation software is preferred. The position is focused on creating memorable experiences through dedicated service.

Qualifications

• 1 year of hotel experience preferred.
• Ability to understand credit card and cash handling policies.
• Excellent communication skills.

Responsibilities

• Manage all check-in and check-out tasks.
• Provide information about hotel amenities and rates.
• Respond professionally to client complaints.

Skills

Customer Service Attitude

Hotel Reservation Software (Opera)

Gmail and Microsoft Office Suite

Telephone Etiquette

Organizational Skills

Education

High school or equivalent

Job description

We are looking for a dynamic Hotel Front Desk Agent / Auditor to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent / Auditor responsibilities include registering guests, managing reservations, and providing information about rooms, rates, and amenities. If you have a knack for customer service and have work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.

We are looking for a flexible person; There is no set schedule.

We need a Front Desk Agent/Auditor who can work any shift asked of them, which includes:

Sunday - Saturday

• 7am-3pm
• 3pm-11pm
• 11pm - 7am (sometimes)

Responsibilities

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Maintains customers' privacy
• Provide information about our hotel, available rooms, rates, and amenities
• Respond to clients’ complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully-furnished to accommodate guests’ needs
• Knows daily activities and meetings taking place in the hotel. Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments
• Reports any unusual occurrences or requests to the Front Office Manager or General Manager
• Manages and resolves all guest complaints in a professional and courteous manner
• Performs other duties as assigned
• Performs cleaning duties

Skills

• Work experience as a Hotel Front Desk Agent, Receptionist or similar role preferred
• Experience with the hotel reservation software Opera
• Experience with Gmail, Microsoft Office Suite (Word, Excel)
• Ability to understand and adhere to proper credit card and cash handling policies and procedures. Able to properly secure guest information.
• Proper telephone etiquette
• Understanding of how travel planning websites operate, like Expedia, Priceline, Booking and Hotels.com
• Engaging and Professional Customer Service Attitude
• Excellent communication and organizational skills toward the public, hotel staff and management

We are:

• Detail-oriented -- quality and precision-focused
• Innovative -- innovative and risk-taking
• Aggressive -- competitive and growth-oriented
• Outcome-oriented -- results-focused with strong performance cultureStable -- traditional, stable, strong processes
• People-oriented -- supportive and fairness-focused
• Team-oriented -- cooperative and collaborative

Job Type:

• Part-time

Pay:

• From $14.00 per hour

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Night shift
• Overnight shift
• Weekends as needed

Ability to commute/relocate:

• Mobile, AL 36619: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Experience:

• Hotel experience: 1 year (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)
• Overnight Shift (Preferred)

Work Location: In person