Front Desk Agent Night auditor

Holiday Inn Express & Suites; Lee's Summit (MO); On-site; USD 17,000 - 22,000; Full time

Job summary

A hotel chain in Lee's Summit is seeking a Front Desk Associate. The ideal candidate will possess prior hotel front desk experience and proficiency with the Opera PMS system. Key responsibilities include checking guests in and out, providing assistance, and maintaining exceptional guest service standards. Flexibility for evening shifts, weekends, and holidays is essential, with opportunities for Night Audit shifts available. Join a team focused on guest satisfaction and support.

Qualifications

• Prior hotel front desk experience is required.
• Team-oriented and friendly personality is essential.
• Flexibility for evening shifts and weekends is necessary.
• Team oriented and friendly with guest-focused approach.
• Weekend and holiday availability; some shifts for vacations/requests off.
• Night Audit availability is a plus.

Responsibilities

• Manage guest check-ins and check-outs.
• Provide assistance and information to guests.
• Handle phone calls and guest inquiries.

Skills

Guest service skills

Multi-tasking

Phone etiquette

Team orientation

Tools

Opera PMS system

Job description

Holiday Inn Express & Suites Lee's Summit is currently hiring for Front Desk positions. The ideal candidate will have prior hotel front desk experience and must have experience with the Opera PMS system. Guest service skills, multi-taksing, and phone etiquette are essential for this position. Team oriented and friendly personality with guest experience focus are key to our team. Currently open for 3-11p shifts with weekends and holidays required but flexible and open to other shifts as well. Night Audit (11p-7a) availability is a great plus as well, as some shifts available for vacations/requests off, etc.