Night Auditor & Guest Experience Specialist (Weekend Shifts)

Holiday-Inn-Express-and-Suites; Mokena (IL); On-site; USD 2,066,000 - 3,031,000; Full time

Job summary

Holiday Inn Express and Suites in Mokena, IL is seeking a Night Auditor to manage overnight front desk operations from 11 PM to 7 AM. This role requires strong communication, problem solving, and a professional demeanor to greet guests and handle reservations.

Responsibilities include running the night audit, sending daily financial reports, checking in guests, resolving questions and complaints, and ensuring rooms are ready. Weekend availability is a must.

Qualifications

• Flair for communication and the ability to problem solve.
• High school diploma or equivalent preferred.
• Detail oriented with professional attitude.
• Reliable transportation and ability to work independently.

Responsibilities

• Running the night audit and resetting the operating system for next days business.
• Sending out daily financial reports to above property and corporate team.
• Greeting guests both in person and over the phone.
• Coordinating guest check-in/check-out and assisting guests with making reservations.
• Answering guest questions and assisting guests with any problems they may experience.
• Monitoring daily reservations and ensuring assigned rooms are prepared prior to check-in.
• Handling financial transactions (both cash and credit).
• Promptly assisting with guest requests.
• Actively listening to and resolving guest complaints.
• Ensuring cleanliness of the property and performing light cleaning duties if needed.
• Other duties as assigned by general manager

Skills

Communication skills

Problem solving

Detail oriented

Independent worker

Customer service

Education

High school diploma or equivalent

Job description

Holiday Inn Express and Suites in Mokena, IL is seeking a Night Auditor to manage overnight front desk operations from 11 PM to 7 AM. This role requires strong communication, problem solving, and a professional demeanor to greet guests and handle reservations.

Responsibilities include running the night audit, sending daily financial reports, checking in guests, resolving questions and complaints, and ensuring rooms are ready. Weekend availability is a must.