Front Desk Agent-Part Time

Hotel 505 Albuquerque; Albuquerque (NM); On-site; USD 18,000 - 21,000; Part time

Benefits offered by this job

Flexible schedule

Job summary

Hotel 505 Albuquerque is seeking a Front Desk Clerk to check guests in and out, issue keys, verify registrations, and process room payments in a busy, in-person setting.

The role supports part-time and full-time shifts, including day, night, and on-call hours; Spanish language ability is preferred and bi-lingual candidates are a plus.

Qualifications

• Customer service experience preferred.
• Strong written and verbal communication skills.
• Ability to multitask in a fast-paced environment.
• Bi-lingual a plus (Spanish preferred).
• Maintain a well-groomed, professional appearance.

Responsibilities

• Take, cancel, and modify room reservations.
• Handle check-ins and check-outs, and process payments.
• Answer calls, relays messages, and manage inquiries.
• Maintain reservations inventory and room assignments.
• Assist guests with requests and wake-up calls.

Skills

Customer service

Communication

Multitasking

Bi-lingual

Professional appearance

Job description

Position Summary: A front desk agent checks guests in and out of their hotel rooms and ensures customers have a satisfying and enjoyable stay. Their main duties include distributing room keys, verifying customers' hotel registration information, and process room payments and deposits during their stay.

Shifts Available: Part Time Mid - 3p-11p, Part-Time Night Audit 11p-7a Part-Time Morning 7a-3p

Front Desk Clerk Duties And Responsibilities

• Taking, cancelling, and changing room reservation requests
• Investigating and resolving customer complaints or questions
• Processing guest departures including calculating changes and receiving payments
• Answering telephone calls and relaying messages
• Maintaining an inventory of reservations, vacancies, and room assignments
• Answering inquires about the hotel and its services through the telephone, email, or in person
• Handling wake-up calls and a myriad of other guest requests
• Strong written and verbal communication skills
• Good time management skills and ability to multitask
• Excellent organizational skills and attention to detail
• Ability to creatively solve problems
• Maintaining a well-groomed and professional appearance
• Flexibility to work in a fast-paced environment
• Bi-lingual a plus

Compensation

Depending on Experience and shift schedule *Night shift has a differential*

Typically Start at $13.50 - $14.50 with raise after 90 days -

Job Types: Part-time, Full-time

Salary: From $13.00 per hour

Benefits

• Flexible schedule

Schedule

• 8-hour shift
• Day shift
• Holidays
• Night shift
• On call
• Overtime
• Weekend availability

Experience

• Customer service: 1 year (Preferred)

Language

• Spanish (Preferred)

Shift Availability

• Night Shift (Preferred)
• Overnight Shift (Preferred)
• Day Shift (Preferred)

Work Location: In person