Front Desk Agent NIGHT AUDITOR

STANLEY GB OPS LLC; Greensboro (NC); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Flexible Scheduling

Career Advancement Opportunities

Competitive Compensation

Job summary

A prominent hotel operator is seeking a positive Front Desk Agent in Greensboro, North Carolina. The candidate will provide exceptional service by assisting guests with check-in and check-out processes and addressing inquiries. The role requires strong communication skills and the ability to manage situations positively, aiming for an outstanding customer service experience. Ideal applicants will possess a friendly demeanor and familiarity with hospitality standards. Competitive compensation and opportunities for career advancement are offered.

Qualifications

• Friendly and outgoing personality required.
• Experience in hospitality preferred.
• Computer literacy essential.
• Computer literacy.
• Ability to resolve issues with a customer-focused approach.
• Ability to lift 30 pounds.

Responsibilities

• Provide exceptional service to hotel guests.
• Assist guests with check-in/check-out processes.
• Coordinate with housekeeping for room availability.
• Describe the features and amenities of guest rooms.
• Ensure compliance with health and quality standards.

Skills

Friendly and outgoing personality

Familiarity with hospitality industry standards

Proficient in English

Computer literacy

Customer-focused orientation

Customer-focused approach

Lift 30 pounds

Job description

Benefits/Perks

• Flexible Scheduling
• Career Advancement Opportunities
• Competitive Compensation

Job Summary

We are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping staff to coordinate room availability, answering guest inquiries, and completing paperwork promptly and accurately. The Front Desk Agent must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with an exceptional customer service experience. 11P-7AM

Responsibilities

• Monitor the maintain knowledge of hotel operations and activities
• Take reservations and answer questions via phone, email, and in-person
• Build rapport with guests and identify their needs through friendly conversation and open-ended questions
• Describe the features and amenities of guest rooms
• Ensure compliance with health and quality standards

Qualifications

• Friendly and outgoing personality
• Familiarity with hospitality industry standards
• Proficient in English; knowledge of other languages is a plus
• Computer literacy
• Able to resolve issues with a customer-focused orientation
• Able to lift 30 pounds