Front Desk Agent

StoneBridge in Maryland Heights; Maryland Heights (MO); On-site; USD 27,000 - 38,000; Full time

Benefits offered by this job

Flexible Scheduling

Career Advancement Opportunities

Competitive Compensation

Flexible Schedule

Employee discounts

Competitive salary

Job summary

StoneBridge in Maryland Heights is seeking a positive Front Desk Agent to deliver exceptional guest service at the lobby. You will assist guests with check-in and check-out, issue room keys, and process payments, coordinating with housekeeping to ensure room availability.

The ideal candidate communicates clearly, stays calm under pressure, and provides a welcoming experience for all guests. This role offers flexible scheduling and opportunities to grow within the property.

Qualifications

• Friendly and outgoing personality.
• Familiarity with hospitality industry standards.
• Proficient in English; knowledge of other languages is a plus.
• Computer literacy.
• Able to resolve issues with a customer-focused orientation.
• Able to lift 30 pounds.

Responsibilities

• Maintain knowledge of hotel operations and activities.
• Take reservations via phone, email, and in-person.
• Build rapport with guests and identify needs through friendly conversation and open-ended questions.
• Describe the features and amenities of guest rooms and ensure compliance with health and quality standards.

Skills

Friendly personality

English proficiency

Customer service

Computer literacy

Job description

Benefits

• Competitive salary
• Employee discounts
• Flexible schedule

Benefits/Perks

• Flexible Scheduling
• Career Advancement Opportunities
• Competitive Compensation

Job Summary

We are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping staff to coordinate room availability, answering guest inquiries, and completing paperwork promptly and accurately. The Front Desk Agent must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with an exceptional customer service experience.

Responsibilities

• Monitor the maintain knowledge of hotel operations and activities
• Take reservations and answer questions via phone, email, and in-person
• Build rapport with guests and identify their needs through friendly conversation and open-ended questions
• Describe the features and amenities of guest roomsEnsure compliance with health and quality standards

Qualifications

• Friendly and outgoing personality
• Familiarity with hospitality industry standards
• Proficient in English; knowledge of other languages is a plus
• Computer literacy
• Able to resolve issues with a customer-focused orientation
• Able to lift 30 pounds